Laptop Freezes at shutdown/hibernate/standby screen.

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jibberjabber

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Joined
Aug 10, 2002
Messages
198
Hi guys. I have been having a problem with my HP/Compaq nx9005 laptop since yesterday. I have had this laptop for a year, and it has been pretty much sound. Until now.

When I command the laptop to standby or hibernate everything goes off, but the power light stays on and then it just hangs there. The power light should be off (hibernation) or flashing (standby), but it stays on. I have to hold down the power button to manually switch it off, and then hold it down again to power it up.

When I shutdown/restart the computer the behaviour is similar, except that the screen "windows is shutting down" is static, and never disappears until manual power off.

Also I now find that a process called System is hogging as much of my CPU as possible. This has never occured before.

Thanks for any assistance in advance.
________________________________
Here are my specs:

OS
Windows XP Home Edition Service Pack 1 (build 2600)

RAM
512 Megabytes Installed Memory

Hard Disk
20.00 Gigabytes Usable Hard Drive Capacity

Model

Hewlett-Packard HP nx9005 (DG832A) KAM1.59

Motherboard
Hewlett-Packard 0024 PQ1A84

Bus Clock
133 megahertz

BIOS

Phoenix Technologies Ltd. KAM1.59 04/19/2004

Processor
1.65 gigahertz AMD Athlon XP, 256 kilobyte primary memory cache

Video Card

RADEON IGP 320M [Display adapter]

Sound Card
Conexant AC-Link Audio
 
Joined
Jun 28, 2004
Messages
198
i have very similar problem with my notebook as well its a compaq but when it goes into standby or hiberination it takes ages to come back on if it does at all
 
Joined
Sep 21, 2003
Messages
2,243
You mentioned since yesterday have you added any software prior to the problem have you tried system restore and go back a day or two before the problem?
 

jibberjabber

Thread Starter
Joined
Aug 10, 2002
Messages
198
Thank you natcom

Actually, System restore is enabled, but for some reason, unfortunately I do not have any restore points. :(
 

jibberjabber

Thread Starter
Joined
Aug 10, 2002
Messages
198
I had SP1 when the problem occured, so I decided to install SP2 hoping that it would fix the problem. However, SP2 did not make a difference to my problem.

Perhaps I will have to attempt a repair as you say.

On performaing a repair, will all my programs that I currently have, and documents be deleted, or will they be intact? Is repairing the same as reformatting?

I have also checked for spyware and defragmented to no avail.

Many thanks
 
Joined
Sep 21, 2003
Messages
2,243
doing a repair you wont lose anything only some windows updates everything else will be there
 

jibberjabber

Thread Starter
Joined
Aug 10, 2002
Messages
198
OK, thanks natcom. I have tried repairing, but the problem still remains.

Oh dear. What now? A reformat? :mad:
 
Joined
Sep 21, 2003
Messages
2,243
format is the last thing i will do cause if the problem is hardware then you wasted your time but i dont think in this case that is hardware we need to check others things do this uninstall every programs that recently was installed or not necessary
 
Joined
Sep 21, 2003
Messages
2,243
and please check on computer management event viewer for me check on the software and system tab for any errors copy and paste here
 
Joined
Sep 21, 2003
Messages
2,243
if you need more things to try here

Here are some things you might try:
1) Visit windows update and install all the latest patcheds/updates: http://v4.windowsupdate.microsoft.com

2) Try disabling the Welcome screen:
Open Control Panel, click User Accounts, then click 'Change the way users log on or off.' Uncheck the box that says 'Use the Welcome screen.' This shows the classic logon prompt that requires each user to type a user name and password."

3) Run msconfig (Start->Run->"msconfig"->OK) and try disabling some of your startup items. Perhaps there is a program causing this issue.

Check out these links about XP shutdown issues:
shutdown_issues_in_xp.htm">http://www.theeldergeek.com/shutdown_issues_in_xp.htm
http://support.microsoft.com/?kbid=307274
http://support.microsoft.com/?kbid=308029
 
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