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Laptop freezes for minutes at a time

Discussion in 'Windows 7' started by amhelix, May 15, 2015.

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  1. amhelix

    amhelix Thread Starter

    Joined:
    May 15, 2015
    Messages:
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    Problem: about every hour, my laptop will freeze and lock up for about 10 minutes. In this state, I can sometimes close out of programs but can not open any or bring up task manager with ctrl+alt+del. The clock still works though. After those 10 minutes or so, everything comes back and works as normal and whatever actions I did during the frozen period are then performed (such as opening programs or pulling up task manager).

    Backstory: Tuesday, I downloaded a virus. I then did a system restore to about a week ago. After the restore is when the problem began occurring. I ran an Avast anti-virus scan which found 2 viruses and were fixed automatically. The problem persisted. Wednesday, I took my laptop to my campus IT and had them re-image it. It froze again as I was reinstalling some programs an hour later. Today, I talked to Microsoft support and they linked me 3 different virus/malware scanners. I did a full scan on all 3 and they all came up clean.

    So now I think it is a hardware issue but I'm not sure how to test it exactly. Where do I go from here guys?
     
  2. mpeet611

    mpeet611

    Joined:
    Dec 16, 2013
    Messages:
    755
    First let's have a virus removal specialist come in & make sure you don't have any viruses because to me that sounds like the cause of your problem. I'll contact a virus specialist & he will help you find the cause of the problem.
     
  3. mpeet611

    mpeet611

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    I just got a reply from the virus removal specialist & he thinks you may have a failing hard drive. To test your hard drive download & run SeaTools. If your hard drive passes then there's nothing wrong with your hard drive. If it fails then your hard drive needs to be replaced. You should also download & run Memtest86+ so it can make sure your memory is working normally. I haven't used these programs before but they were recommended by the virus removal specialist i contacted. The websites posted below will tell you how to download & run these programs.

    SeaTools: http://www.seagate.com/support/downloads/seatools/
    Memtest86+: http://www.memtest.org/

    Make sure you post the results of both test in your reply.
     
    Last edited: May 17, 2015
  4. royalfrycook

    royalfrycook

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    Hey mpeet, well I took it to my campus IT again and he ran a few virus scans that came up empty. As he went to shut down my laptop, it blue screened so he said something probably just went wrong in the first re-image so we did another one. 2 days later, so far so good. Thanks for the help! If the problem comes back, I guess it would be a hardware issue and I'll keep you updated.
     
  5. donetao

    donetao Banned

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    Mar 17, 2015
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    Hi! Looks like the problem is solved!!
    Both excellent programs. I use them all the time!!
     
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