laptop freezes unless in safe mode

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millaaash

Thread Starter
Joined
Oct 23, 2017
Messages
5
Hi, I'm new..



I got a laptop that's a few years old and it freezes about 10 minutes after booting up normally (not allll the time usually when trying to update or doing sfc/scannow).

However, it works fine in safe mode.. It has win 8 which is unsupported and i can't update since it just freezes..



i did a sfc/scannow but it failed to fix someting and provided a log which i will provide to you..



Specs:

Laptop model: Acer Aspire V5-552PG

CPU: AMD A10-5757M

GPU: AMD Radeon HD 8750M

Ram: 8GB DDR3

HDD: 1TB

Win: Windows 8 64-bit



Help would be appreciated very much, thank you...
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,597
Advise us what the exact SNID number and serial number are on that Acer laptop so we can confirm its identity and what hardware and operating system came in it.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,597
SNID: 32410894776
S/N: NXMCSED0013241A9937600
You have an Acer Aspire V5-552PG laptop
Capture.JPG
which came with Windows 8 64-bit and came with these specs:
AMD A10-5757M APU 2.50 GHz quad core processor
8 GB DDR3 RAM
1 TB(931 GB) SATA hard drive
AMD Radeon HD 8750M 2 GB graphics
Broadcom BCM43228 802.11a/b/g/n wireless

Based on the specs you listed in post #1, your laptop appears to still have its original hardware and Windows 8 operating system.
You've had it for a few years and are having freezing and update issues with it, so it may be time for a reinstall and a fresh start.

--------------------------------------------------------------
 

millaaash

Thread Starter
Joined
Oct 23, 2017
Messages
5
You have an Acer Aspire V5-552PG laptop
View attachment 260182
which came with Windows 8 64-bit and came with these specs:
AMD A10-5757M APU 2.50 GHz quad core processor
8 GB DDR3 RAM
1 TB(931 GB) SATA hard drive
AMD Radeon HD 8750M 2 GB graphics
Broadcom BCM43228 802.11a/b/g/n wireless

Based on the specs you listed in post #1, your laptop appears to still have its original hardware and Windows 8 operating system.
You've had it for a few years and are having freezing and update issues with it, so it may be time for a reinstall and a fresh start.

--------------------------------------------------------------

Yes, exactly that laptop.. I could do a clean install of windows 8.1 ? I know how to..
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,597
I could do a clean install of windows 8.1 ? I know how to
That's good to know. (y)
Most people here don't know how.

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