Laptop freezes when writing files.

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Mergin

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My computer runs perfectly while I am gaming, browsing the Web, talking with friends. The only issue is when I'm writing or accessing files, i.e. saving or opening a picture, printing pages to PDF, opening documents. When I do this, the computer laaaaags, I'm talking hiccups and freezing for 5 mins straight or until I restart. Is my harddrive going out? Or is this another Windows 10 fail? Only reason I ask is I can't afford the SSD upgrade right now.

Asus laptop
Windows 10 64-bit
i7-4710HQ CPU 2.50 GHZ
8G Ram
HDD
 
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2,554
Hi Mergin, welcome to the TSG Forums......:D

Could you please run the TSG SysInfo utility and Paste the result in your next Post

T
 

Mergin

Thread Starter
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Apr 26, 2017
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Thanks for your reply Tavbla. Here's my sys info:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8075 Mb
Graphics Card: NVIDIA GeForce GTX 850M, -2048 Mb
Hard Drives: C: 910 GB (686 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X550JK
Antivirus: Windows Defender, Enabled and Updated
 
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Could you please run the Windows System File Checker and report back on the result in your next Post.

To run SFC do the following...

1. Login as the Administrator
2. Open a CMD Window by going to Start and typing CMD and then Right-click and Run as Administrator
3. In the CMD Window type sfc /scannow

Please note that there is a space between the c and the /

T.
 

Mergin

Thread Starter
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Apr 26, 2017
Messages
7
Sys file chk found HDD in good condition, as did HDD Health program and Belarc Advisor. I will note that my fresh Windows install is only about 4 months old, but I was routinely doing registry cleanup from cc cleaner program. I don't have all of the change logs saved to reverse it and see, but could this have cause a problem?
 

Mergin

Thread Starter
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Apr 26, 2017
Messages
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I have my eye on a seagate SSD for a good price and think I am going with that soon.
 

flavallee

Frank
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Messages
82,071
Your ASUS X550JK laptop originally came with Windows 8.1 Home 64-bit.
You're saying you did a clean install (not an upgrade install) of Windows 10 Home 64-bit about 4 months ago?
Is it running "Anniversary Update" Version 1607 Build 14393 or "Creator Update" Version 1703 Build 15063?

I don't know why you're running the "Registry" cleaner feature of Piriform CCleaner on a regular basis, but there's no need to do that.

-----------------------------------------------------------------
 

Mergin

Thread Starter
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Your ASUS X550JK laptop originally came with Windows 8.1 Home 64-bit.
You're saying you did a clean install (not an upgrade install) of Windows 10 Home 64-bit about 4 months ago?
Is it running "Anniversary Update" Version 1607 Build 14393 or "Creator Update" Version 1703 Build 15063?

I don't know why you're running the "Registry" cleaner feature of Piriform CCleaner on a regular basis, but there's no need to do that.

-----------------------------------------------------------------
Hi flavalle,

I am running the anniversary update, version 1607 built 14393.1198.

I don't remember my installation, but I did not use a disc so I'm assuming I did the factory reset option. The reset was done Sept 2016.

Also, your advice is noted. I was running registry cleaner just like you would cache maintenance just because I didn't know otherwise.

Thank you!
 

flavallee

Frank
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I'm running Windows 10 "Creator Update" Version 1703 Build 15063 64-bit, but I clean installed it with a bootable DVD.

If you did a factory reset, you apparently reverted it back to its original condition with Windows 8.1 64-bit, then upgraded it to Windows 10 "Anniversary Update" Version 1607 Build 14393 64-bit.

---------------------------------------------------------------
 

Mergin

Thread Starter
Joined
Apr 26, 2017
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I'm running Windows 10 "Creator Update" Version 1703 Build 15063 64-bit, but I clean installed it with a bootable DVD.

If you did a factory reset, you apparently reverted it back to its original condition with Windows 8.1 64-bit, then upgraded it to Windows 10 "Anniversary Update" Version 1607 Build 14393 64-bit.

---------------------------------------------------------------

Does creator edition run better, and can I use my current windows key to get it?
 

flavallee

Frank
Trusted Advisor
Joined
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82,071
Once Windows 10 Home 64-bit has been installed and activated in a computer, Microsoft will automatically activate it during a reinstall.
It doesn't matter if it's the same version/build or a different one.

I can't tell any difference between the anniversary update and the creator update, as far as speed and performance.
I uninstall most of the 30+ apps that come as part of Windows 10, so that helps in several ways.

---------------------------------------------------------------
 

TonyB25

Banned
Joined
Dec 31, 1969
Messages
2,540
Once Windows 10 Home 64-bit has been installed and activated in a computer, Microsoft will automatically activate it during a reinstall.
It doesn't matter if it's the same version/build or a different one.

I can't tell any difference between the anniversary update and the creator update, as far as speed and performance.
I uninstall most of the 30+ apps that come as part of Windows 10, so that helps in several ways.

---------------------------------------------------------------
30+ apps? Where do you get that number? I did a clean install of Windows 10 Creators Update. I don't see 30 programs.
 

Mergin

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Apr 26, 2017
Messages
7
I appreciate all the input, but no one seems to answer the main question which is whether or not my hard drive is failing or if the operating system is corrupt. I ran a benchmark generator. Can someone help me analyze it?
 
Joined
Apr 10, 2006
Messages
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Mergin, it is always possible that a hard disk might fail. But, whereas hard disk failure was common 10 years ago it is relatively rare these days as hard disk quality control from the major manufacturers has improved considerably.

At the link below you will find a step-by-step guide to checking your hard disk. The guide is for W8 but applies equally to W10

http://www.thewindowsclub.com/disk-error-checking-windows-8

Alternately, all hard disk manufacturers have bespoke utilities to check their disks. Find the Make and Model of your hard disk and then go the that manufacturer's website and download and run the utility for your disk.

T.
 
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