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Laptop freezing every few minutes!

Discussion in 'Windows 7' started by gpdega, Feb 16, 2012.

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  1. gpdega

    gpdega Thread Starter

    Joined:
    Feb 16, 2012
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    I have an HP Pavilion G42-303DX. It's only about 8 months old. About 3 weeks ago after turning it on, a screen came up saying the cooling fan wasn't working and continued use could result in lost files. I went ahead and continued so I could backup files. Later in the day the fan made a funny noise and then started again. Since then it has been working. A few days ago the laptop started freezing randomly during use. The last couple of days it has been freezing every 10-15 minutes or so. I have to hold in the button to turn it off. I don't know if this is due to the fan maybe not properly cooling the laptop. According to HP my warranty has already ran out (I thought they typically lasted a year?). I imagine it would be cheaper at a repair shop than to send to HP if needed. But before I spent any money, I wanted to see if maybe it was a simple fix I could do myself. I ran startup repair and restored it to a previous day. It didn't fix the problem. I don't know a lot about computers so I was hoping to find some help here. Thanks!
     
  2. vicks

    vicks

    Joined:
    Jan 31, 2005
    Messages:
    5,144
    Hi and welcome to TSG forums.
    If you computer is less than a year old, I would contact HP customer service...I believe they will replace the fan...You may have to send it to them for service. Worth contacting them to see what they have to say.
    Vicks
     
  3. gpdega

    gpdega Thread Starter

    Joined:
    Feb 16, 2012
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    I'll have to call them tomorrow and find out about the warranty. Underneath the battery it says "warranty: 1 year". It's been 8 months. Hopefully it can be worked out and something done about my laptop! Thanks for the reply!
     
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