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Laptop hangs after closing lid; requires reboot

Discussion in 'Windows 7' started by Singer35, Nov 24, 2011.

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  1. Singer35

    Singer35 Thread Starter

    Joined:
    Feb 2, 2005
    Messages:
    42
    Hi All;

    Working on Toshiba Satellite laptop upgraded to Windows 7.

    After upgrading to Windows 7 everything worked fine for about 3 months. I had it set to sleep when I close the lid nnd it worked well. But suddenly it began getting pernickity. When I opened the lid, about 15 - 20 seconds later the computer totally froze and I had to reboot. Of course, when reloading I get the message that Windows shut down unexpectedly and a 'solution will be searched' but nothing every happened as far as that goes.

    I made a new profile but it did the same thing when working in that.

    At approximately the same time as this began, I lost my 'start menu' list, and although I can 'attach items to the list, upon reboot, they disappear. Can the two be related?

    Any suggestions for a 'mature' lady who can follow instructions if not too complicated?

    Thanks
    Singer35
     
  2. shadow6224

    shadow6224

    Joined:
    Feb 12, 2011
    Messages:
    371
    Hello!
    When you say 'upgraded' did you install windows 7 on the laptop when, before, the computer had a different version of windows on it?
    And what do you mean by a 'new profile'?
     
  3. Singer35

    Singer35 Thread Starter

    Joined:
    Feb 2, 2005
    Messages:
    42
    The computer had Vista before Windows 7 - installed and working well for a few months, then the problem began.
    Made a new profile to see if there was a problem with my profile but the same thing happened.

    Singer
     
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