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Laptop has slow speed internet, all other devices are normal

Discussion in 'Networking' started by klajdkika, Apr 30, 2015.

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  1. klajdkika

    klajdkika Thread Starter

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    My laptop is experiencing very slow internet speeds and I checked the internet and it is fine, including my other devices are fine and have fast internet. It's just my laptop somehow yesterday it decided to bail on me. I have comcast 25Mbps and speedtest reads speeds of as low as 0.25 which is ridiculously slow [​IMG] [​IMG]It's a HP Pavilion dm4 Beats audio edition. Running Windows 7, Processor: Intel core i5-2450M CPU 2.50GHz, RAM 6GB. 64 bit.

    PLEASE HELP
     
  2. TerryNet

    TerryNet Moderator

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    With both ethernet and Wi-Fi connection, right?
     
  3. klajdkika

    klajdkika Thread Starter

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    well somehow when i booted and reinstalled windows 7 myself back in the day I never installed the land network so I just installed the wireless driver. So can't try it with the Ethernet just wifi
     
  4. TerryNet

    TerryNet Moderator

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    Make sure you have the latest wireless driver--from HP's web site if an integrated adapter, else from the adapter manufacturer's site. What adapter is it?
     
  5. klajdkika

    klajdkika Thread Starter

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    system information says: Intel Wireless WiFi Link 5000 Series Adaptor
    but device manager has: Intel Centrino Wireless N 1030 and Microsoft Virtual Wifi Miniport Adaptor #2

    Also I connected it with my iPhone hot spot through WiFi and the speed is 3Mbps as soon as i connect to my xfinity Wifi it goes from 35Mbps to 0.20Mbps

    Safe mode with network 65Mbps internet speed

    Please help
     
  6. CoolBurn

    CoolBurn

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  7. klajdkika

    klajdkika Thread Starter

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    HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC
    product number: A6X76UA#ABA

    as far as drivers system information says:
    *Intel Wireless WiFi Link 5000 Series Adaptor

    but device manager has:
    *Intel Centrino Wireless N 1030
    *Microsoft Virtual Wifi Miniport Adaptor #2
     
  8. CoolBurn

    CoolBurn

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  9. klajdkika

    klajdkika Thread Starter

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    I've been checking the hp website and it lists all the drivers but it takes forever to download it because I have 0.2Mbps and it is crazy slow. Should I download and install only the network driver or all of them. Because i am not sure if i start downloading and installing will the old ones uninstall or they will just be obsolete and might slow down my computer on the background?
     
  10. CoolBurn

    CoolBurn

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    Yes, just download the network driver. You can download the rest later once the speed is corrected.


    You can do it in safe mode if need be.
     
  11. klajdkika

    klajdkika Thread Starter

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    will the old ones be uninstalled automatically or I will need to uninstall them later manually
     
  12. CoolBurn

    CoolBurn

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    The Intel Proset software will be but the old driver will remain.
     
  13. klajdkika

    klajdkika Thread Starter

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    downloaded the
    Intel Wireless Drivers, Intel PROSet, and Intel My WiFi for Microsoft Windows 7
    15.1.0.18 158.9 MB Apr 17, 2015 Download HP's Terms of Use Details Previous versions

    and the speed is still the same
     

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  14. CoolBurn

    CoolBurn

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    What Anti-Virus/Security Suite program are you using? Any previous Anti-Virus/Security Suites installed?
    Do you have full access to the router?
     
  15. klajdkika

    klajdkika Thread Starter

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    I have kaspersky and that's it i have deleted all the other programs. I deleted all the network drivers and then installed the lan driver. Connected it with ethernet and 125Mbps internet speed. So I think it's the wireless driver causing problems. I am at HP website but not sure which one to download for the wireless driver.
    http://support.hp.com/us-en/drivers...UA&ssfFlag=true#Z7_3054ICK0KGTE30AQO5O3KA30R1
     
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