Solved Laptop having issues with router, other devices ok

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

liquidprotein

Thread Starter
Joined
Nov 28, 2018
Messages
2
The laptop in question is a Dell running WIndows 7. The problem came up quite suddenly, right in the middle of browsing the internet. I did a speed test and am getting something like 0.29 Mbps down and 0.56 up when on Wifi and when the laptop is plugged into one of the ports in the back of the router (Linksys WRT54G). When plugged directly into the cable modem, speeds are normal. No other devices that utilize this wireless router are having any speed issues (another laptop, phones, printer that is plugged into the router).

I have tried two different virus scans (MSE and Malwarebytes Anti Malware). I tried a system restore, this didn't work either. Not sure what else to do. Anyone have any ideas?
 

plodr

Liz
Joined
Jun 27, 2014
Messages
23,231
1. have you tried a different ethernet cable? (Yes cables do go bad.)
2. Have you tried a different port on the router? (Yes a router port can go bad.)

Have you power cycled the router? (I used a WRT54G for 13 years and now am using a WRT54GL). Usually when I change connections, I let the router off for 1 minute. The I plug the power back in.
 

Fireflycph

Morten
Joined
Apr 1, 2016
Messages
1,513
I'd download the latest drivers. Remove any and all installed software associated with the wifi card. Do NOT reboot, yet.
Remove the card using Device Manager. When/if asked to remove drivers? Reply "Yes"

Then a reboot, followed by an install of the previously downloaded driver(s).
 

liquidprotein

Thread Starter
Joined
Nov 28, 2018
Messages
2
I feel a little dumb for not trying this sooner, but all it took to fix this issue was unplugging the router and letting it sit for a bit and then plugging it back in.
 

plodr

Liz
Joined
Jun 27, 2014
Messages
23,231
Don't feel dumb. Thanks for letting us know what worked.
If it happens again, you'll remember to try that first.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top