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Laptop keeps crashing - Blue Screen of Death BSOD

Discussion in 'Windows 7' started by speckles69uk, Jan 7, 2013.

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  1. speckles69uk

    speckles69uk Thread Starter

    Joined:
    Jan 7, 2013
    Messages:
    4
    Hi everyone,

    I would appreciate any help, assistance or sugestions please.

    My laptop is crashing quite frequently and has been happening several times a day for a few months now. After doing a virus check and removing programs and updating drivers, it did not solve the problem, so I decided to back up all my files and reinstall windows hoping that it would resolve the problem, but it hasn't.

    I'm not very computer technically minded, but I'm hoping the following information may be of some use to you, please let me know if you require anymore information:

    Operating System
    Microsoft Windows 7 Home Premium 32-bit SP1
    CPU
    AMD Sempron SI-42 69 °C
    Griffin 65nm Technology
    RAM
    3.00 GB DDR2 @ 319MHz (5-5-5-15)
    Motherboard
    TOSHIBA NBWAE (Socket M2/S1G1)
    Graphics
    Generic PnP Monitor ([email protected])
    ATI Radeon HD 3200 Graphics (Toshiba)
    Hard Drives
    233GB TOSHIBA MK2555GSX ATA Device (SATA) 33 °C
    Optical Drives
    HL-DT-ST DVDRAM GT20N ATA Device
    Audio
    Realtek High Definition Audio
    Operating System
    Microsoft Windows 7 Home Premium 32-bit SP1
    Computer type: Notebook
    Installation Date: 24 November 2012, 23:09


    ==================================================
    Dump File : 010713-27658-01.dmp
    Crash Time : 07/01/2013 16:38:51
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 0x00000020
    Parameter 2 : 0x85ba1838
    Parameter 3 : 0x85ba1868
    Parameter 4 : 0x08060015
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+5ba9
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+121c6b
    Stack Address 1 : ntkrnlpa.exe+7137c
    Stack Address 2 : ntkrnlpa.exe+7166c
    Stack Address 3 : ntkrnlpa.exe+71ea0
    Computer Name :
    Full Path : C:\Windows\Minidump\010713-27658-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 131,072
    ==================================================
    ==================================================
    Dump File : 010613-20108-01.dmp
    Crash Time : 06/01/2013 12:01:25
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 0x00005003
    Parameter 2 : 0xc0802000
    Parameter 3 : 0x0000b753
    Parameter 4 : 0x0b6f2ea4
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+dee98
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+dee98
    Stack Address 1 : ntkrnlpa.exe+63d3b
    Stack Address 2 : ntkrnlpa.exe+8fc2c
    Stack Address 3 : ntkrnlpa.exe+40ae8
    Computer Name :
    Full Path : C:\Windows\Minidump\010613-20108-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 143,336
    ==================================================


    Thank you for taking the time to read

    Kindest regards

    Rebecca
     
  2. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,637
    hiya,go to device manager and see if any entries have a yellow! or ?,or red Xs,also has your laptop a card reader,if so and a card is inserted remove the card,
     
  3. speckles69uk

    speckles69uk Thread Starter

    Joined:
    Jan 7, 2013
    Messages:
    4
    Hi,

    Thank you for your reply. I've had a look on device manager, there are no yellow or red symbols next to any device. The laptop does not have any card inserted in the card reader.

    Kindest regards

    Rebecca
     
  4. SomePCNerd

    SomePCNerd

    Joined:
    Jan 7, 2013
    Messages:
    6
    According to both of them, it seems like a possible RAM issue, you may want to replace the RAM in the laptop. If you have never replaced RAM, it's very easy, it's just removing a little chip, and putting in a new one.
     
  5. speckles69uk

    speckles69uk Thread Starter

    Joined:
    Jan 7, 2013
    Messages:
    4
    Hi,

    Thank you for your reply, I will look into upgrading and replaicing the RAM. Just incase it could be anything else, here are the details of the most recent blue screen crash

    ==================================================
    Dump File : 010813-23977-01.dmp
    Crash Time : 08/01/2013 14:57:38
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x82e7ec3c
    Parameter 3 : 0x9c6bbc94
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+bd806
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+79c3c
    Stack Address 1 : ntoskrnl.exe+3d8fa
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\010813-23977-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 147,262
    ==================================================

    Afer this crash I rebooted and scheduled a windows memory diagnostic tool check on the next boot. After the boot, the memory diagnostic tool ran, but switched off during the checnk, no blue screen or error message. The laptop has done this before, I'm assuming it's an overheating problem. Having looked at the details on speccy after this shut down, the CPU was showing upto 94oC, so I'm guessing this is why it shut down. Do you think problems with the RAM could cause overheating, or may it be a CPU, motherboard, fan or other issue?

    Any sugegstions or advice would be much appreciated.

    Thanks again

    Kindest regards

    Rebecca
     
  6. SomePCNerd

    SomePCNerd

    Joined:
    Jan 7, 2013
    Messages:
    6
    Yeah, sounds like a RAM issue, mainly the "KERNEL_MODE_EXCEPTION_NOT_HANDLED" part, that type of error can happen by failed RAM


    In my own opinion, i think the Windows Memory Diagnostic tool is terrible. I recommend trying a 3rd party tool like memtest86 (see http://youtu.be/tr0aumFW0W8 for a tutorial)

    The unexpected shutdown of the laptop is most likely caused by the CPU overheating, If it happens a lot, you should definitely get a laptop cooling pad (make sure it has a fan). Every laptop overheats, even my laptop, which isn't that old overheats.

    Anyways, i think it's a problem with the RAM. CPUs don't generally fail, unless you're overclocking, and if it's a motherboard failure, you wouldn't even be able to see a screen.
     
  7. speckles69uk

    speckles69uk Thread Starter

    Joined:
    Jan 7, 2013
    Messages:
    4
    Hi,

    Thank you so much for your informative response. So far I've created a boot disc with memtest86 and it runs the memory check, however it will only get so far and the laptop shuts off, I'm guessing it's overheating. I have orderd a decent laptop cooling stand with fans, so am awaiting delivery. In the meantime, it may seem daft but, I've run memtest with the laptop positioned at an angle so that it has full ventilaition through all it's casing, and it still shuts off.

    Memtest got as far as test 9 (I think there are 11, according to the tutorial on youtube that SomePCNerd suggested), and there were no errors reported. If it had continued, there maybe errors appearing in further tests, or may it be another issue? I just don't want to replace the RAM if I need to replace something else or buy another laptop.

    Any suggestions?

    Thanks again for your time in reading this and your suggestions, they are highly appreciated

    Kindest regards

    Rebecca
     
  8. SomePCNerd

    SomePCNerd

    Joined:
    Jan 7, 2013
    Messages:
    6
    Before i had my cooling pad, i would flip my laptop over (Memtest will still run in that circumstance)

    It's better to be safe than sorry, i would try Memtest86 again once you have received the cooling pad. Even if it does say that the RAM is fine, it might not detect the problem. If you know anyone that has working DDR3 Laptop RAM, you could try that.
     
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