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Laptop keeps crashing. Windows 7

Discussion in 'Windows 7' started by wakeboardjoe, Dec 30, 2012.

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  1. wakeboardjoe

    wakeboardjoe Thread Starter

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    Help Please!!!

    Thank you all in advance

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 4076 Mb
    Graphics Card: NVIDIA GeForce GT 425M, 1024 Mb
    Hard Drives: C: Total - 600212 MB, Free - 489996 MB;
    Motherboard: Sony Corporation, VAIO
    Antivirus: avast! Antivirus, Updated and Enabled
     
  2. Lance1

    Lance1

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    Hello and Welcome wakeboardjoe to TSG!

    We're going to need more information then that. Are you getting blue screens? Is it just locking up on you. The more detail you give us the better.
     
  3. huggie54

    huggie54

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    hiya,more information there is, a better chance of resolving the problem,what are you doing on the laptop when it crashes?
     
  4. captainron276

    captainron276

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    Is there a reason your not doing your Windows updates? Your missing SP1?
     
  5. wakeboardjoe

    wakeboardjoe Thread Starter

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    Thanks for the welcome & your help!! There really is no rhyme or reason. Totally random.
     
  6. Lance1

    Lance1

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    What are you doing when this issue happen? When you say "Laptop keeps crashing" is it freezing? BSOD? What?

    Is there a minidump folder in C:\Windows
     
  7. wakeboardjoe

    wakeboardjoe Thread Starter

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    Thanks! Downloading.
     
  8. wakeboardjoe

    wakeboardjoe Thread Starter

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    Hi. BSOD for sure.
     
  9. wakeboardjoe

    wakeboardjoe Thread Starter

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    Sorry. Minidump? Sounds like what i did earlier today after my first cup of coffee. ;)
     
  10. huggie54

    huggie54

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    go to My Computer,click on your C drive,go down and click on the Windows folder,then find the Minidumps folder,select the 6 most recent copy and paste back on your next post.
     
  11. Lance1

    Lance1

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    You need to copy the minidump folder to the desktop, compress it and upload it here for review.
     
  12. wakeboardjoe

    wakeboardjoe Thread Starter

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    i R Q L NOT LESS OR EQUAL. was the latesr crash message

    Before that--

    Could not access the minidump floder (permission issues) so i will try to log on as the main. User

    Also before. 3 updates (i cluding Sp1 were not going through). Failed
     
  13. wakeboardjoe

    wakeboardjoe Thread Starter

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    Will do
     
  14. Lance1

    Lance1

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    That is why you need to copy it to the desktop. If you try and compress it in C:\Windows you get the permission issue. Right click and hold on the minidump folder and drag it the the desktop and compress there.
     
  15. wakeboardjoe

    wakeboardjoe Thread Starter

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    Here you go...
     

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