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Laptop keeps freezing

Discussion in 'Hardware' started by FY86, Dec 5, 2019.

  1. FY86

    FY86 Thread Starter

    Joined:
    Dec 5, 2019
    Messages:
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    I have a Lenovo Thinkpad, which I bought a little over a year ago. I don't know the exact specs but it was the newest model as of Fall 2018 and it's running Windows 10. For the past few weeks, it's been freezing up all the time. Sometimes it'll go to a Blue Screen of Death, sometimes the screen will just become completely unresponsive. In either case, lines of static usually come up all across the screen, and sometimes there are huge blocks of static covering half the screen or more. Also, if there's any sound playing when it freezes, it'll repeat a split-second of the audio on loop, which is incredibly grating. This has happened in Safe Mode and even when I was running a hardware check on the computer, so I'm 100% sure it's not just a software issue.

    I've also noticed that whenever the laptop is plugged in, this ALWAYS happens within a few minutes of turning the computer on. (The computer still charges normally when it's plugged in but turned off.) When it isn't plugged in, there's a 50/50 chance of it freezing: sometimes it can run until the battery dies (typically 4-5 hours) without problem, but sometimes it still freezes up. A lot of times it seems to freeze when I move or pick up the computer, especially if it gets moved too suddenly or roughly. Also, for the rest of the day after it freezes, it'll freeze again within a few minutes of booting up; it won't be able to run again without freezing for another 12-24 hours.

    Is this computer fixable at all, or is it just completely screwed now? If it can be fixed, how much would that cost? I'm currently broke and can't afford to buy a new computer or to get extensive repairs done, is there anything I can do?
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
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    First Name:
    Jim
    If it occurs in Safe Mode, it's not a software issue and typically not an OS issue.
    If it occurs during the hardware check (which on most systems occurs before the OS loads), it's for sure not an OS issue.

    Which leaves hardware. First thought, it's dirty and overheating.

    Check your warranty info. Depending on the brand/model, where it was purchased, how it was purchased, or if you got any protection on it, you could likely just take it in to be fixed.
     
  3. FY86

    FY86 Thread Starter

    Joined:
    Dec 5, 2019
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    I had a one year warrantly, unfortunately it just expired a few weeks ago. And I can't fix it myself, I'm not very computer savvy and I don't know the first thing about hardware. I've had people talk me through fixing software problems in the past, but I don't think that's viable if it's a hardware issue, I feel like there's too much of a risk that I might accidentally damage the computer even attempting a minor fix. Assuming nothing major needs to be replaced, how much would it cost to take the laptop into a computer store and get it repaired?

    Also, I don't think it's overheating. That was my first guess too, but it seems to crash even when the computer feels very cold to the touch.
     
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