Tech Support Guy banner
Status
Not open for further replies.

Laptop keeps losing connection with home wi-fi only

2K views 5 replies 5 participants last post by  metallica5456 
#1 ·
So this is a problem that's been happening for a long time now. My laptop (Lenovo X1 Carbon on Windows 10) keeps losing internet connection with my home wi-fi.

My phone and other devices that my family use work relatively fine, but mine doesn't. One minute I'm connected, and then the very next it says I have no connection and shows that little yellow icon with an exclamation point. Sometimes even when it says I'm connected I still can't use the internet. When this happens, I disconnect and then reconnect, but this doesn't always fix it, and when it does it only lasts for at most half an hour.

My laptop can connect to the wi-fi just fine anywhere else with not a single problem, but whenever I come home it keeps going in and out like this. I've tried restarting my router several times, but it doesn't change anything. I'm slowly going crazy because I can't get anything done at home!
 
#2 ·
I do not use a cell phone but it appears to me that it just may be going into a suspend mode or even "Airplane mode" and the WiFi is disconnected.
You need to check your settings on the phone and make sure that it is not breaking the connection.
 
#6 ·
@Michael15
I'm not trying to be rude...but I work for ComCast as a Tier 1 agent...and unless your router is provided BY your ISP there's very little they will be able to do. If you purchase your own modem/router YOU are responsible for ensuring it functions properly. I can tell you that if iys JUST the laptop having problems its most likely not an ISP or router issue and may actually be a dying wifi card in the laptop. That is a telltale sign
 
#4 ·
Please show the following for a good connection and for when the problem occurs ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

[Press ENTER after each command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
 
#5 ·
Please show the following for a good connection and for when the problem occurs ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

[Press ENTER after each command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
Here are the results from the command window when I lost connection

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Amanda>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Citadel
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 84-3A-4B-96-86-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : 84-3A-4B-96-86-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:2000:2ac8:3300:e96a:9f26:9041:7f69(Preferred)
Temporary IPv6 Address. . . . . . : 2604:2000:2ac8:3300:4879:b526:4c0d:337c(Preferred)
Link-local IPv6 Address . . . . . : fe80::e96a:9f26:9041:7f69%2(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 18, 2016 6:45:40 PM
Lease Expires . . . . . . . . . . : Wednesday, May 18, 2016 7:45:39 PM
Default Gateway . . . . . . . . . : fe80::16cf:e2ff:feaa:2bc7%2
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 42220107
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-7C-16-A9-84-3A-4B-96-86-58
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : B8-76-3F-AE-B2-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\Amanda>
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top