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Laptop locked down due to the fact that it was a display model

Discussion in 'Hardware' started by shooter120mm, Sep 16, 2019.

  1. shooter120mm

    shooter120mm Thread Starter

    Joined:
    Sep 16, 2019
    Messages:
    1
    So as the title states, I bought a Display Model Laptop from Walmart. A 1600 dollar laptop for 600. The HP Omen 17 Laptop.

    But the question that I have and hopefully you can help me out. The laptop seems to be locked down due to the fact that it was a display model, so I was just wondering is there anyway that you can do a factory reset without having to have admin privileges?
     
  2. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,380
    If Walmart had any kind of competent help.....that should have been done before it left the premises. It might be just stuck in demo mode and needs a password to unlock it. I'd take it back and have the Electronics department Mgr deal with it.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,799
    First Name:
    Frank
    I had that happen to a client a few years ago.
    She bought a HP Pavilion desktop from "Best Buy" which had been used for a display model and which was password protected.
    The store couldn't fix the problem by phone, and she didn't want to go through the hassle of bringing it back to the store, so she called me.
    I ran its built-in factory restore partition (which fortunately still worked) and reverted it back to its original new condition.

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