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laptop lockups & errors - help please

Discussion in 'Earlier Versions of Windows' started by thuddles10, Oct 20, 2003.

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  1. thuddles10

    thuddles10 Thread Starter

    Joined:
    Oct 20, 2003
    Messages:
    5
    Compaq Presario 1210us w/ME, IE6 w/sp1. Have read some of the posts to know to update with the latest window patches and download and run adware and spybot or others to clean some issues. Also got the latest Hijack This version and captured the results. Symptoms include errors noting shdocvw.dll, and occationally flash.ocx and sometimes kernel32.dll. Please help!!!

    Thanks much!!! Tom Huddleston

    Logfile of HijackThis v1.97.3
    Scan saved at 1:11:23 PM, on 10/20/2003
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEADM.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\HPOOPM07.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\EAUSBKBD.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\HP PSC 700 SERIES\BIN\HPODEV07.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\HP PSC 700 SERIES\BIN\HPOEVM07.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\HP PSC 700 SERIES\BIN\HPOSTS07.EXE
    C:\WINDOWS\WUAUCLT.EXE
    C:\PARASITE\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: SearchSquire3 - {907CA0E5-CE84-11D6-9508-02608CDD2846} - C:\WINDOWS\SYSTEM\SEARCH~2.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
    O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe
    O4 - HKLM\..\Run: [CpqBootPerfDb] C:\Cpqs\Scom\CpqBootPerfDb.exe
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\SYSTEM\hpoopm07.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [SearchSquire33] C:\WINDOWS\SYSTEM\SearchUpdate33.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKCU\..\Run: [System Soap Pro] C:\PROGRAM FILES\SYSTEM SOAP PRO\SOAP.exe min
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: HPAiODevice.lnk = C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\hpodev07.exe
    O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O15 - Trusted Zone: http://ad.searchsquire.com
    O15 - Trusted Zone: http://search.searchsquire.com
    O15 - Trusted Zone: http://update.searchsquire.com
    O15 - Trusted Zone: http://www.searchsquire.com
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...le.com/samantha/us/win/QuickTimeInstaller.exe
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_6.cab
    O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/exterior/Outside.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2841} - http://update.searchsquire.com/SearchSquire31.CAB
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4292/mcfscan.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,73/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2846} (Squire Class) - http://ad.searchsquire.com/SearchSquire33.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37902.3634143519
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = MSHOME
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 192.168.0.1
     
  2. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Check your available resources by right-clicking My Computer; clicking Properties; Click the Performance tab. Resources available are displayed as percent there at top. Check it when you get done running the System Configuration Utility mentioned below.

    Click the Start button; Run; type 'msconfig', without the quotation marks, in the Run box and click OK; Then click the Startup tab; Uncheck anything you don't need running in the background. For reference on what's not needed running in the background in the System Configuration Utility, view this website first and print out the list:

    http://www2.whidbey.net/djdenham/Running_items.htm

    It's important that you print out the above mentioned list. The site provides a printer friendly link.

    In the System Configuration Utility (SCU), you can uncheck programs you suspect one at a time and restart your computer. If something doesn't work right, you can always go back into the SCU and re-check it and restart your computer via the Start button. The changes are completely reversible by re-checking an item in SCU or by selecting Normal Startup under the General tab in the SCU and all the programs listed run when Windows starts as it was before you started.

    ***

    Are you running Mcaffee anti-virus?
     
  3. thuddles10

    thuddles10 Thread Starter

    Joined:
    Oct 20, 2003
    Messages:
    5
    Went to the site you suggested and printed list of unneeded start-up files and the link from that site for more files unnecessary with this Compaq laptop. Deleted several files now with no disasterous results and 81% memory is now available from the original 128meg. Still getting the kernel32.dll error at this point however when using IE.

    To answer your question... when this quest started, a McAfee 15 day trial was installed to check for virus issues but has since seen uninstalled.

    The latest HijackThis results read:



    Logfile of HijackThis v1.97.3
    Scan saved at 9:21:46 AM, on 10/21/2003
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\HPOOPM07.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\HP PSC 700 SERIES\BIN\HPODEV07.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\HP PSC 700 SERIES\BIN\HPOEVM07.EXE
    C:\WINDOWS\SYSTEM\HPOIPM07.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\HP PSC 700 SERIES\BIN\HPOSTS07.EXE
    C:\WINDOWS\SYSTEM\WINOA386.MOD
    C:\ZTW\ZTW.EXE
    C:\PARASITE\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: SearchSquire3 - {907CA0E5-CE84-11D6-9508-02608CDD2846} - C:\WINDOWS\SYSTEM\SEARCH~2.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\SYSTEM\hpoopm07.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKCU\..\Run: [System Soap Pro] C:\PROGRAM FILES\SYSTEM SOAP PRO\SOAP.exe min
    O4 - Startup: HPAiODevice.lnk = C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\hpodev07.exe
    O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O15 - Trusted Zone: http://ad.searchsquire.com
    O15 - Trusted Zone: http://search.searchsquire.com
    O15 - Trusted Zone: http://update.searchsquire.com
    O15 - Trusted Zone: http://www.searchsquire.com
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...le.com/samantha/us/win/QuickTimeInstaller.exe
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_6.cab
    O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/exterior/Outside.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2841} - http://update.searchsquire.com/SearchSquire31.CAB
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4292/mcfscan.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,73/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2846} (Squire Class) - http://ad.searchsquire.com/SearchSquire33.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37902.3634143519
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = MSHOME
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 192.168.0.1


    Thanks for any more input....
     
  4. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Stating the exact error message(s) is mandatory, no paraphrasing.

    http://support.microsoft.com/default.aspx?scid=/support/windows/topics/errormsg/kbkern.asp

    ***

    Scan for virus, trojan or varian on-line free at http://housecall.trendmicro.com

    ***

    Internet Explorer 5.x/6.x comes with a repair tool. To use it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5/6.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK. Restart your computer when prompted.
     
  5. thuddles10

    thuddles10 Thread Starter

    Joined:
    Oct 20, 2003
    Messages:
    5
    Had run the IE repair utility in earlier efforts. The latest error message poped up as closed/ended an internet session.... "Explorer has caused an error in SHDOCVW.DLL. Explorer will now close."

    Will exact quote any more/different error messages.

    Thanks
     
  6. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Use System Restore to roll your computer back to a date to before when your computer worked right. Before the error(s) started occurring.

    To start System Restore, click Start, point to Programs, point to Accessories, point to System Tools, and then click System Restore. Or, in the Help and Support main screen, click Use System Restore under Fix a problem.
     
  7. thuddles10

    thuddles10 Thread Starter

    Joined:
    Oct 20, 2003
    Messages:
    5
    Am also familiar with this utility, having had to restore to earlier working configuration when machine would boot thru to normal looking desktop, but not run (or run SLOWLY) any application. How long these systems been going on hard to say.... several months. How far back can the restore function go???? Will soon find out!!!
     
  8. kilowatt1

    kilowatt1

    Joined:
    Oct 27, 2001
    Messages:
    2,578
    :) Run Hijack This again and put a check by these. Close all browser windows and "Fix checked"

    O2 - BHO: SearchSquire3 - {907CA0E5-CE84-11D6-9508-02608CDD2846} - C:\WINDOWS\SYSTEM\SEARCH~2.DLL

    O15 - Trusted Zone: http://ad.searchsquire.com
    O15 - Trusted Zone: http://search.searchsquire.com
    O15 - Trusted Zone: http://update.searchsquire.com
    O15 - Trusted Zone: http://www.searchsquire.com

    O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2841} - http://update.searchsquire.com/SearchSquire31.CAB

    O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2846} (Squire Class) - http://ad.searchsquire.com/SearchSquire33.CAB
     
  9. kilowatt1

    kilowatt1

    Joined:
    Oct 27, 2001
    Messages:
    2,578
    :D Forgot. Go HERE and follow the directions to be sure you have completely removed searchsquire.

    Good luck.

    Kilowatt
     
  10. thuddles10

    thuddles10 Thread Starter

    Joined:
    Oct 20, 2003
    Messages:
    5
    Did as suggested using Hijack to eliminate the "searchsquire" references and also the remnants of the McAfee trial program and a line about limeshop that had also been removed. Well I'm happy to say "SWEET SUCCESS!!!" Have been running wihout issues now for over a week and really expected some random hangup by now, but OK!!! The check is in the mail!!! Thanks again.
     
  11. kilowatt1

    kilowatt1

    Joined:
    Oct 27, 2001
    Messages:
    2,578
    :D Glad to see you go it sorted.

    Take care.

    Kilowatt
     
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