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Laptop Loops on Restart

Discussion in 'Windows 8' started by Jerseylinda, Feb 26, 2013.

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  1. Jerseylinda

    Jerseylinda Thread Starter

    Feb 26, 2013
    I am running Windows 8. The laptop is an HP Pavilion g7. I use IE and Firefox both. My problem is that if I choose to "Restart" the computer, it just loops around and around and never completes the cycle. I can shut it off, I can have it sleep, but I can't get it to Restart. Also, if I try to click on the Action Center to resolve running maintenance, I get the same looping (blue circle going around and around) but nothing happens. I have to hard boot out of the system. Any good suggestions? The only answer I get from HP is to reformat my computer; which I am not going to do each time.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 8, 64 bit
    Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
    Processor Count: 4
    RAM: 3554 Mb
    Graphics Card: Microsoft Basic Render Driver, 7 Mb
    Hard Drives: C: Total - 584359 MB, Free - 526603 MB; D: Total - 25330 MB, Free - 3031 MB;
    Motherboard: Hewlett-Packard, 184B
    Antivirus: Windows Defender, Disabled HELP!!:confused:
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