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Laptop not finding external harddrive

Discussion in 'Hardware' started by aking3028, Dec 7, 2010.

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  1. aking3028

    aking3028 Thread Starter

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    I recently got a 500GB western digital hard drive. I had one before and all I had to do was connect it to my computer and it came up right away about formatting it. That one started clicking loudly so western digital said it was a problem with the hard drive. When I plug the new one in, nothing happens. I have tried searching for the hard drive everywhere and it isn't showing up. Any suggestions would be greatly appreciated.
     
  2. Hughv

    Hughv

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    What kind of drive is this? Does it have a power supply? Can you hear it spin up?
    Have you looked in Disk Management?
     
  3. aking3028

    aking3028 Thread Starter

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    It is a western digital. It doesn't have anything with it except the USB connector. I can hear it running. I have looked in the disk management and it isn't in there either
     
  4. valis

    valis Moderator

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    is the other hard drive still plugged into the lapper? Could just have too many usb connections into the rig.
     
  5. aking3028

    aking3028 Thread Starter

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    That is the only hard drive plugged into the computer. I have tried both USB ports and get the same result with both.... Nothing
     
  6. valis

    valis Moderator

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    do you still have your other hard drive? Or something else that you can plug into those usb port to verify that they are fine?
     
  7. aking3028

    aking3028 Thread Starter

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    Yes when I plug the old hard drive in it pulls it up right away
     
  8. valis

    valis Moderator

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    do you have another pc you can plug it into to test the connector?
     
  9. aking3028

    aking3028 Thread Starter

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    I tried plugging it in to our other computer and it doesnt find it on there either
     
  10. valis

    valis Moderator

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    the drive could be bad, or it's not getting enough juice. Are you using the cable that came with it? Also, do you have the exact make and model of it?
     
  11. aking3028

    aking3028 Thread Starter

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    I am using the cable that came with it. I just got it out of the box 2 days ago. It is EXTHD 500G|WD WDBAAA5000ABK-NESN
     
  12. valis

    valis Moderator

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    if it's not showing on two pc's, and you are using the cable that came with it, you may want to return it.

    Just out of curiousity, does anything happen when you plug it in? I've got a similar drive, and when I first plugged it in, it showed up as a WD SmartWare drive.
     
  13. aking3028

    aking3028 Thread Starter

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    The power light comes on and I can hear it running
     
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