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Laptop not loading web pages

Discussion in 'Web & Email' started by Frederica1, Nov 21, 2011.

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  1. Frederica1

    Frederica1 Thread Starter

    Joined:
    Nov 21, 2011
    Messages:
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    Hi everyone!

    I'd really appreciate some advice.

    We had a power cut yesterday whilst I was using my laptop, it automatically switched to battery power but since then I've not been able to load any web pages :( It's all connected to the wireless with excellent signal (and my flatmate can still get online) but I've tried Mozilla, Opera and Internet Explorer and none work! It keeps on trying to load without giving me any error messages but however long I leave it I still have a lovely white page. I've run my antivirus and it didn't pick anything up.

    I have absolutely no idea what to do! My laptop is a 5 year old Toshiba so I'm worried that this is the end for it...

    Thanks,
    Frederica
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
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    TCP/IP stack repair options for use with Windows XP with SP2 or SP3

    Click Start > Run > type CMD

    In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each one of them:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults: netsh int ip reset reset.log

    Reboot the computer.




    TCP/IP stack repair options for use with Windows 7 and Vista

    Click Start > Programs > Accessories > right-click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each one of them:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

    Reboot the computer.
     
  3. Frederica1

    Frederica1 Thread Starter

    Joined:
    Nov 21, 2011
    Messages:
    3
    Thanks for the help Phantom. I tried it (sure I did it right!) but it didn't seem to make a difference :s Also, I tried to open a word doc and it refused to do that too. Any more ideas?
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    What exactly were you doing on the computer when the power cut?
     
  5. Frederica1

    Frederica1 Thread Starter

    Joined:
    Nov 21, 2011
    Messages:
    3
    I think I was using the internet (nothing dodgy, just a lit review for work and maybe facebook), word and spotify.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Press the Windows key + R to open a Run box.

    Type CMD.

    Click OK.

    In the Command Prompt, type ipconfig /all.

    Press Enter.


    Copy (right-click and Select All > press Enter) the entire content of that window and paste it into your next reply.

    ===================================================================
    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.

    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, be sure to run HijackThis as Administrator or disable the UAC first.

    Use your working computer to download the program. Save it to a USB flash drive or other removable media. Plug it into the faulty computer and save the program to your hard drive before running it.

     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Next,

    1- Run HijackThis again.
    2- Click on Open the Misc Tools section from the Main Menu.
    3- Check the List also minor sections (full) and List empty sections (complete) boxes.
    4- Click on Generate StartupList log.
    5- Copy and paste the StartupList log from Notepad into your next reply.
     
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