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Laptop not recognising ethernet cable

Discussion in 'Networking' started by misThu, Jan 27, 2013.

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  1. misThu

    misThu Thread Starter

    Joined:
    Jan 27, 2013
    Messages:
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    My HP ultrabook has been accessing the internet both through wireless and an ethernet cable until last week. For some reason it just stopped recognizing the ethernet cable. I really would like some assistance because I use it mostly at the halls of residence where my internet connection is through an ethernet cable. Please help.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    is the wireless still working

    what error do you get - cable disconnected or a red X on the ethernet connection symbol - bottom right of screen

    with a cable connected - can we see an ipconfig /all
    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R
    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. misThu

    misThu Thread Starter

    Joined:
    Jan 27, 2013
    Messages:
    5
    Thanks for your response. Wireless is working fine. I get an X on the LAN connection even when the ethernet cable is connected.

    I followed the instructions and here is the output :

    Windows IP Configuration

    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : connectify

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : 68-5D-43-8C-0A-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 68-5D-43-8C-0A-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 28-92-4A-18-1F-55
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : connectify
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
    Physical Address. . . . . . . . . : 68-5D-43-8C-0A-F5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::2517:f80c:4f36:3140%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.167.52(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 27 January 2013 10:26:55
    Lease Expires . . . . . . . . . . : 31 January 2013 14:26:59
    Default Gateway . . . . . . . . . : 192.168.167.1
    DHCP Server . . . . . . . . . . . : 192.168.167.1
    DHCPv6 IAID . . . . . . . . . . . : 292052291
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-72-3B-08-28-92-4A-18-1F-55
    DNS Servers . . . . . . . . . . . : 192.168.167.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 68-5D-43-8C-0A-F9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.connectify:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : connectify
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:18d6:135b:3f57:58cb(Preferred)
    Link-local IPv6 Address . . . . . : fe80::18d6:135b:3f57:58cb%18(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    can we see a device manager screen shot and do a tcp/ip reset

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on the screen ):

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Please note and post back - if you receive the following message :-
    Access is Denied

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357


    ------------------------------------------------------------------------
     
  5. misThu

    misThu Thread Starter

    Joined:
    Jan 27, 2013
    Messages:
    5
    Here is the output after performing both operations:






    Thanks
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    no attachments or text in reply showing details of tests
     
  7. misThu

    misThu Thread Starter

    Joined:
    Jan 27, 2013
    Messages:
    5
    Apologies,

    I hope they are uploaded this time.
     

    Attached Files:

  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    try this on the Realtek PCIe GBE Family Controller adapter
    ------------------------------------------------------------------------

    Uninstall and allow windows to re-install the adapter and Driver
    goto the device manager > Network Adapters > click on the [+] to show all the adapters

    right click on the adapter and from the menu

    remove/uninstall the adapter

    Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver
    ------------------------------------------------------------------------
     
  9. misThu

    misThu Thread Starter

    Joined:
    Jan 27, 2013
    Messages:
    5
    Still no luck. Thanks for your help, I think it's best I take it to the supplier. Once more, thanks a lot for your time.
     
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