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Laptop on Windows XP running slow

Discussion in 'Windows XP' started by pointofattack, Jun 2, 2012.

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  1. pointofattack

    pointofattack Thread Starter

    Joined:
    Jun 2, 2012
    Messages:
    5
    Dear TechGuy,

    My Toshiba Satellite Laptop started running very slow a couple of days ago. Some programs like WORD becoming unresponsive for several minutes, etc. Also, the Windows XP re-starting/turning-on sounds and beeps, and music and video files, are playing broken (fragmented) and jumpy. Restart process is very slow. Copying files to a USB also became slow.

    I run a DDS and the reports (DDS and ATTACH) are the following (see below):

    These are my Laptop specs:

    OS Version: Microsoft Windows XP Home Edition, Service Pack 2, 32 bit
    Processor: Intel(R) Celeron(R) M processor 1.40GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 1150 Mb
    Graphics Card: ATI RADEON XPRESS 200M Series, 256 Mb
    Hard Drives: C: Total - 52626 MB, Free - 8078 MB; D: Total - 99998 MB, Free - 1116 MB;
    Motherboard: TOSHIBA, Satellite L20
    Antivirus: ESET NOD32 antivirus system 2.70, Updated: No, On-Demand Scanner: Enabled

    = = =

    Thanks for your help.



    - DDS (Notepad)

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_32
    Run by Usuario at 11:29:21 on 2012-06-02
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\acs.exe
    C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\Program Files\Google\Update\1.3.21.111\GoogleCrashHandler.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Eset\UpdateReminder.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
    C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    D:\Documentos\Downloads\dds.scr
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
    C:\WINDOWS\system32\svchost.exe -k NetworkService
    C:\WINDOWS\system32\svchost.exe -k LocalService
    C:\WINDOWS\system32\svchost.exe -k LocalService
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    .
    ============== Pseudo HJT Report ===============
    .
    uSearch Page = hxxp://www.google.com
    uSearch Bar = hxxp://www.google.com/ie
    uStart Page = hxxp://www.economist.com/
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    uInternet Connection Wizard,ShellNext = hxxp://www.codecguide.com/
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mSearchAssistant = hxxp://www.google.com/ie
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
    BHO: Windows Live Aplicación auxiliar de inicio de sesión: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
    BHO: MSN Search Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn toolbar suite\tb\02.05.0000.1082\en-gb\msntb.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: MSN Search Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn toolbar suite\tb\02.05.0000.1082\en-gb\msntb.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
    TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
    EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
    uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [Google Update] "c:\documents and settings\usuario\local settings\application data\google\update\GoogleUpdate.exe" /c
    mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
    mRun: [nod32kui] "c:\program files\eset\nod32kui.exe" /WAITSERVICE
    mRun: [PCSuiteTrayApplication] c:\program files\nokia\nokia pc suite 6\LaunchApplication.exe -startup
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [UpdateReminder] c:\program files\eset\UpdateReminder.exe
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [SunJavaUpdateSched] c:\program files\java\jre6\bin\jusched.exe
    dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
    dRun: [PcSync] c:\program files\nokia\nokia pc suite 6\PcSync2.exe /NoDialog
    IE: &MSN Search - c:\program files\msn toolbar suite\tb\02.05.0000.1082\en-gb\msntb.dll/search.htm
    IE: E&xportar a Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
    IE: Open in new background tab - c:\program files\msn toolbar suite\tab\02.05.0000.1105\en-gb\msntabres.dll/229?455e2b92a0574c19b31ff436632aaa53
    IE: Open in new foreground tab - c:\program files\msn toolbar suite\tab\02.05.0000.1105\en-gb\msntabres.dll/230?455e2b92a0574c19b31ff436632aaa53
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\npjpi160_32.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
    LSP: c:\windows\system32\imon.dll
    DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1240869710390
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {93B08541-9F6B-4697-9F9A-7058F1E33785} - hxxp://201.245.171.39/inquiero/mod/setup/ntractivex1182.cab
    DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    TCP: DhcpNameServer = 200.75.51.132 200.75.51.133
    TCP: Interfaces\{3266E178-6C97-45BC-8B68-6D1138751C64} : DhcpNameServer = 200.75.51.132 200.75.51.133
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    Notify: AtiExtEvent - Ati2evxx.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\documents and settings\usuario\application data\mozilla\firefox\profiles\lb1rqkb7.default\
    FF - component: c:\documents and settings\usuario\application data\mozilla\firefox\profiles\lb1rqkb7.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
    FF - component: c:\documents and settings\usuario\application data\mozilla\firefox\profiles\lb1rqkb7.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar-ff3.dll
    FF - plugin: c:\documents and settings\usuario\local settings\application data\google\update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
    FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
    FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
    FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: network.http.max-connections-per-server - 4
    FF - user.js: content.max.tokenizing.time - 2250000
    FF - user.js: content.notify.interval - 750000
    FF - user.js: nglayout.initialpaint.delay - 750
    .
    ============= SERVICES / DRIVERS ===============
    .
    R? gupdate1c9e6236403902e;Google Update Service (gupdate1c9e6236403902e)
    R? gupdatem;Google Update Service (gupdatem)
    R? MozillaMaintenance;Mozilla Maintenance Service
    S? HSFHWATI;HSFHWATI
    S? nod32drv;nod32drv
    S? NOD32krn;NOD32 Kernel Service
    S? tap0801;TAP-Win32 Adapter V8
    .
    =============== Created Last 30 ================
    .
    2012-06-02 09:02:56 73728 ----a-w- c:\windows\system32\javacpl.cpl
    2012-06-02 09:02:48 476960 ----a-w- c:\windows\system32\npdeployJava1.dll
    2012-06-02 09:02:45 472864 ----a-w- c:\windows\system32\deployJava1.dll
    2012-05-28 23:01:20 -------- d-----w- c:\program files\Mozilla Maintenance Service
    2012-05-28 23:01:09 157352 ----a-w- c:\program files\mozilla firefox\maintenanceservice_installer.exe
    2012-05-28 23:01:09 129976 ----a-w- c:\program files\mozilla firefox\maintenanceservice.exe
    .
    ==================== Find3M ====================
    .
    .
    ============= FINISH: 11:34:57.68 ===============

    - Couldn't find the way to attach the DDS ATTACH log. Please find it pasted below.

    - ATTACH

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/27/2009 9:25:26 AM
    System Uptime: 6/1/2012 9:50:46 PM (14 hours ago)
    .
    Motherboard: TOSHIBA | | Satellite L20
    Processor: Intel(R) Celeron(R) M processor 1.40GHz | U23 | 1396/100mhz
    .
    ==== Disk Partitions =========================
    .
    .
    ==== Installed Programs ======================
    .
    AC97 Data Fax SoftModem with SmartCP
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.4.5 - Español
    Adobe Shockwave Player 11.5
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft PhotoImpression 5
    Areca
    Atheros Client Utility
    Atheros Wireless LAN MiniPCI card Driver
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    Bonjour
    CD/DVD Drive Acoustic Silencer
    Celtx (2.9)
    Combined Community Codec Pack 2008-01-24
    Compresor WinRAR
    Conexant AC-Link Audio
    Critical Update for Windows Media Player 11 (KB959772)
    Desinstalador de impresoras EPSON TX600FW Series
    doPDF 6.2 printer
    EPSON Printer Software
    FileZilla Client 3.2.8.1
    Final Draft
    Google Chrome
    Google Toolbar for Internet Explorer
    Google Update Helper
    Google Updater
    Herramienta de carga de Windows Live
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB895200)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB981793)
    IHMC CmapLite v5.04.02
    InterActual Player
    InterVideo WinDVD for TOSHIBA
    iTunes
    Java Auto Updater
    Java(TM) 6 Update 32
    K-Lite Codec Pack 4.7.5 (Full)
    Kyocera KM-1820/CS-1820/FS-1118MFP Product Library
    Macromedia Flash Player
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft Application Error Reporting
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office OneNote 2003
    Microsoft Office Professional Edition 2003
    Microsoft User-Mode Driver Framework Feature Pack 1.5
    Mobile Partner
    Mozilla Firefox 12.0 (x86 es-ES)
    Mozilla Maintenance Service
    MSN
    MSN Search Toolbar
    MSVCRT
    Nero 7 Demo
    NOD32 antivirus system
    NOD32 FiX v2.1
    Nokia Connectivity Cable Driver
    Nokia PC Internet Access
    Nokia PC Suite
    OpenVPN 2.0.9-gui-1.0.3
    Paquete de compatibilidad para 2007 Office system
    PC Connectivity Solution
    PowerDVD
    PowerDVD Ultra
    QuickTime
    REALTEK Gigabit and Fast Ethernet NIC Driver
    Reproductor de Windows Media 11
    Security Update for CAPICOM (KB931906)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 7 (KB982381)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893066)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958470)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB981349)
    Segoe UI
    Skype Toolbars
    Skype™ 4.2
    Sonic DLA
    Sonic RecordNow!
    Spelling Dictionaries Support For Adobe Reader 9
    SpywareBlaster 4.2
    Synaptics Pointing Device Driver
    TOSHIBA Assist
    TOSHIBA ConfigFree
    Toshiba Hotkey Utility
    TOSHIBA Manuals
    TOSHIBA PC Diagnostic Tool
    Toshiba Touchpad Utility
    Toshiba Utility
    TOSHIBA Zooming Utility
    Touch and Launch
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB932823-v3)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    WebFldrs XP
    Windows Driver Package - Nokia Modem (11/03/2006 6.82.0.1)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Live Asistente para el inicio de sesión
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Messenger
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player Firefox Plugin
    Windows XP Hotfix - KB873333
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888239
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB889673
    Windows XP Hotfix - KB890047
    Windows XP Hotfix - KB890175
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB890923
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893056
    Windows XP Hotfix - KB893086
    .
    ==== Event Viewer Messages From Past Week ========
    .
    6/2/2012 10:17:46 AM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.
    6/1/2012 9:53:05 AM, error: ACPIEC [1] - \Device\ACPIEC: The embedded controller (EC) hardware didn't respond within the timeout period. This may indicate an error in the EC hardware or firmware, or possibly a poorly designed BIOS which accesses the EC in an unsafe manner. The EC driver will retry the failed transaction if possible.
    5/27/2012 9:42:14 PM, error: Cdrom [11] - The driver detected a controller error on \Device\CdRom0.
    5/27/2012 7:21:50 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
    5/27/2012 7:19:15 PM, error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort0.
    .
    ==== End Of File ===========================



    Thanks a lot for your help.

    Best,

    PoA
     
  2. Crazy10

    Crazy10

    Joined:
    May 12, 2012
    Messages:
    579
     
  3. pointofattack

    pointofattack Thread Starter

    Joined:
    Jun 2, 2012
    Messages:
    5
    Thanks for your answer Crazy10.

    The laptop has worked ok for several years. That's why I haven't updated to SP3. Should I do that? How?

    I ran a HiJackThis an these were the results (hijackthis & uninstall)
    :

    - hijackthis - notepad


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 4:32:19 PM, on 6/2/2012
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\acs.exe
    C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\Program Files\Google\Update\1.3.21.111\GoogleCrashHandler.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Eset\UpdateReminder.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.economist.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.codecguide.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
    O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [UpdateReminder] C:\Program Files\Eset\UpdateReminder.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Usuario\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll/search.htm
    O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1105\en-gb\msntabres.dll/229?455e2b92a0574c19b31ff436632aaa53
    O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1105\en-gb\msntabres.dll/230?455e2b92a0574c19b31ff436632aaa53
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\npjpi160_32.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\npjpi160_32.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1240869710390
    O16 - DPF: {93B08541-9F6B-4697-9F9A-7058F1E33785} (NTR ActiveX 1.1.8.2) - http://201.245.171.39/inquiero/mod/setup/ntractivex1182.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: Google Update Service (gupdate1c9e6236403902e) (gupdate1c9e6236403902e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
    O23 - Service: OpenVPN Service (OpenVPNService) - Unknown owner - C:\Program Files\OpenVPN\bin\openvpnserv.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Servicio de uso compartido de red del Reproductor de Windows Media (WMPNetworkSvc) - Unknown owner - C:\Program Files\Windows Media Player\WMPNetwk.exe

    --
    End of file - 10440 bytes



    - Uninstall_list:


    AC97 Data Fax SoftModem with SmartCP
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.4.5 - Español
    Adobe Shockwave Player 11.5
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft PhotoImpression 5
    Areca
    Atheros Client Utility
    Atheros Wireless LAN MiniPCI card Driver
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    Bonjour
    CD/DVD Drive Acoustic Silencer
    Celtx (2.9)
    Combined Community Codec Pack 2008-01-24
    Compresor WinRAR
    Conexant AC-Link Audio
    Critical Update for Windows Media Player 11 (KB959772)
    Desinstalador de impresoras EPSON TX600FW Series
    doPDF 6.2 printer
    EPSON Printer Software
    Final Draft
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Google Updater
    Herramienta de carga de Windows Live
    HiJackThis
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB895200)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB981793)
    IHMC CmapLite v5.04.02
    InterActual Player
    InterVideo WinDVD for TOSHIBA
    iTunes
    Java(TM) 6 Update 32
    K-Lite Codec Pack 4.7.5 (Full)
    Kyocera KM-1820/CS-1820/FS-1118MFP Product Library
    Macromedia Flash Player
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office OneNote 2003
    Microsoft Office Professional Edition 2003
    Microsoft User-Mode Driver Framework Feature Pack 1.5
    Mobile Partner
    Mozilla Firefox 12.0 (x86 es-ES)
    Mozilla Maintenance Service
    MSN
    MSN Search Toolbar
    MSVCRT
    Nero 7 Demo
    NOD32 antivirus system
    NOD32 FiX v2.1
    Nokia Connectivity Cable Driver
    Nokia PC Internet Access
    Nokia PC Internet Access
    Nokia PC Suite
    OpenVPN 2.0.9-gui-1.0.3
    Paquete de compatibilidad para 2007 Office system
    PC Connectivity Solution
    PowerDVD Ultra
    QuickTime
    REALTEK Gigabit and Fast Ethernet NIC Driver
    Reproductor de Windows Media 11
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 7 (KB982381)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893066)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958470)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB981349)
    Segoe UI
    Skype Toolbars
    Skype™ 4.2
    Sonic DLA
    Sonic RecordNow!
    Spelling Dictionaries Support For Adobe Reader 9
    SpywareBlaster 4.2
    Synaptics Pointing Device Driver
    TOSHIBA Assist
    TOSHIBA ConfigFree
    TOSHIBA Manuals
    TOSHIBA PC Diagnostic Tool
    Toshiba Touchpad Utility
    Toshiba Utility
    TOSHIBA Zooming Utility
    Touch and Launch
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB932823-v3)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Windows Driver Package - Nokia Modem (11/03/2006 6.82.0.1)
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Live Asistente para el inicio de sesión
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Messenger
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player Firefox Plugin
    Windows XP Hotfix - KB873333
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888239
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB889673
    Windows XP Hotfix - KB890047
    Windows XP Hotfix - KB890175
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB890923
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893056
    Windows XP Hotfix - KB893086


    = = =

    Thanks for your help.

    PoA
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
  5. pointofattack

    pointofattack Thread Starter

    Joined:
    Jun 2, 2012
    Messages:
    5
    Thanks blues_harp28,

    Can the SP3 be installed from the downloaded .exe or is it better to install it from a burned CD?

    I tried downloading it several times from the MS site but the most it downloaded was 150MB out of the 300MB of the full size file. Tried several times (the English SP3 and also the Spanish SP3) but it doesn't complete the download.

    Thanks for your help.

    PoA
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
    If you can it is easier to download and then burn to a Cd.
    Is the Windows Updates, turned on to Automatic Updates on your Pc?
     
  7. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Besides Windows XP SP2 being outdated by about 4 years, that laptop is loaded with outdated programs and add-ons.

    It's pretty obvious that it hasn't been properly maintained and kept up-to-date.

    Even the antivirus program in it is very outdated.

    You might consider doing a clean reinstall of Windows XP and getting it up-to-date and getting a fresh start.

    ---------------------------------------------------------
     
  8. pointofattack

    pointofattack Thread Starter

    Joined:
    Jun 2, 2012
    Messages:
    5
    Thanks Blues_Harp28 and Flavallee,

    The SP3 .exe was finally completely downloaded. Can I install it from the hard drive? Cant burn a CD right now. (Yes, automatic updates are ON).

    I do have the Windows installation disc, BUT do you think we can do a clean up without having to install windows? What should I do regarding the Antivirus?

    Thanks a lot for you help with this,

    PoA
     
  9. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    I'll leave you with blues_harp28 to get Windows XP up-to-date and to decide what to install in that computer to protect it.

    -----------------------------------------------------

    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    both need to be updated to version 11.

    Adobe Reader 9.4.5 needs to be updated to version 10.1.3.

    Adobe Shockwave Player 11.5 needs to be updated to version 11.6.

    K-Lite Codec Pack 4.7.5 Full needs to be updated to version 8.8.0, or uninstalled if no longer needed.

    Skype 4.2 needs to be updated to version 5.9, or uninstalled if no longer needed.

    SpyBlaster 4.2 needs to be updated to version 4.6, or uninstalled if no longer needed.

    There are a number of other programs and extras that you probably no longer need and use, but that'll be your decision which ones to get rid of.

    -----------------------------------------------------
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
    Service Pack's should only be installed on a Pc that is without any problems and that is free of Malware.
    We can say neither about your Pc.
    And so, flavallee's advice about a clean install of Xp, would be the way to go.

    If you decide [at your own risk] to continue with installing SP3.
    Clicking on the exe file on your desktop, should start the install process.

    But first

    Disconnect from the internet.

    Disable your Anti-Virus program.

    Shut down any Firewall that you may have running.

    Make sure that there are no applications running during the installation.
    Do not interrupt or interfere with the installation.

    You may need to Reboot your Pc twice, during installation.

    Then visit the Windows Update Website.
    Download and install any updates listed.
     
  11. pointofattack

    pointofattack Thread Starter

    Joined:
    Jun 2, 2012
    Messages:
    5
    Thank you blues_harp28,

    I will do an external hard disk back up of my info and system. And then install the windows xp again from the Toshiba disk. Will it be PS2?

    Then it would be safer to do the PS3 installation, right?

    Any other clean-up action I can do right now without re-installing Windows XP?

    Thanks and best,

    PaA
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
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