Laptop Power Down

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NewbyITtech

Thread Starter
Joined
Nov 17, 2012
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3
Hi,
I have a Sony Vaio VGN-NR38E which I have been using fine for years. Today I tried to set up cloud print on my Kodak Office 2170 and installed the software on to my laptop, but when it finished it suddenly powered down like the battery had been pulled out. I have it on charge so it's not low battery and when I power it up it says "Windows failed to start, recent changes in the software or hardware may have been the cause". It then says to launch startup repair, which I do, only to have it power down a few seconds later. Any ideas?
 

Triple6

Rob
Retired Moderator
Joined
Dec 26, 2002
Messages
52,933
Does the laptop charger still work? They do fail and then the laptop drains the battery and powers off. Are there any lights on the charger? Is the charging light coming on on the laptop?

Try this;
1) Unplug the charger from the wall
2) Unplug the charger from the laptop
3) Remove the laptop battery
4) Press and hold the power button for 30 seconds
5) Re-connect the charger to the wall and see if any lights come on on the charger.
6) Connect only the charger to the laptop, see if any lights come up to indicate its plugged in or charging or if the charger's light goes off.
7) Attempt to power on the laptop and watch for any activity
8) If the laptop does nothing, disconnect the power adapter and plug in the battery. Attempt to turn it on again.
9) If nothing, reconnect the charger and let the laptop attempt to charge for a while before trying to turn it on.

Report the results of each of the testing stages.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
once you have tried Triple6 suggestions- and confirm all the tests

"Windows failed to start, recent changes in the software or hardware may have been the cause".
sounds like the install of the
installed the software on to my laptop,
caused an issue

can you get into safe mode at all
As your computer starts, press and hold the F8 button

On the Advanced Boot Options screen, use the arrow keys to highlight Last Known Good Configuration (advanced), and then press Enter. Windows will start normally.

also if that does not work
try again only this time use safemode
if the PC boots into safemode
try doing a restore
start>programs>accessories>system tools>system restore - choose a date before you installed the software
 
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