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Laptop refuses to process.

Discussion in 'Hardware' started by Schonaertsl97, Aug 31, 2015.

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  1. Schonaertsl97

    Schonaertsl97 Thread Starter

    Aug 31, 2015
    Last week, my laptop took a fall and had the battery pop out and the frame that keeps the screen and lip together popped out. Now my laptop won't go to the log in screen and if it does it takes a long time to log in. When I was able to get in the apps kept shutting down and it kept trying to update but wouldn't actually update. What should I do?
  2. CleaverX


    Sep 27, 2012
    Well if you have not already done that, you should immediately backup all of your important data, then use another computer to download a rescue disk from the internet and burn it to a CD or bootable USB.
    Use the rescue disk to do an hardware diagnostic on your drive. If the hardware diagnostic is good, then still from the rescue disk complete a file system check using chkdsk /r and allow the process to complete, that might take a while. Afterward, reboot normally and evaluate for results.
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