laptop refuses to sleep, always restarts on lid close

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Markhz

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Mar 31, 2020
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Hello, I've recently been having trouble with my laptop (Asus model Q302LA) shutting down when the lid is closed (or restarting when it is opened?) rather than sleeping. I have gone into sleep settings and Power Button settings, and everything is set to "Sleep". In Advanced Power Settings, I've ensured that Turn Off Hard Disk is set to "Never," and again checked that the close lid action is set to Sleep. All drivers are up to date. BIOS is up to date (even though the last update was released in 2015). I tried resetting my device to factory settings and reinstalling drivers and updates but the problem persists. Does anyone have any idea how I can fix this? Thanks.
 
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