I just spoke to my daughter at college who is having trouble with her Acer laptop, running XP SP2, Intel Celleron, 2GB RAM, and using Zone Alarm Internet Security Suite. When she clicks "shut down" the laptop appears to shut down, but then restarts. "Restart" is not selected. I did a Google search and found a known problem with Roxio Easy CD Creator 5.0 and with Direct CD 5.0, but as best I can tell she has neither program installed (she looked in "programs" folder, and in control panel under "add and remove programs" and couldn't find either listed). I also had her right click "my computer", "properties", "advanced", "startup and recovery - settings", and uncheck the "automatically restart" box in "system failure" section. But her laptop still restarts at shutdown. Any suggestions? (She's away at college, so I'm going to have to try to help her remotely - so it may be a slow process getting answers back to you). Thanks.