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laptop restore disks wont work

Discussion in 'Hardware' started by hd1340, May 2, 2010.

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  1. hd1340

    hd1340 Thread Starter

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    i have an hp laptop dv6915nr. restore disks stop at 23% with error 0x400110020000100b if problem continues please contact customer support, witch i did. it seems some how i deleted info on the hard drive for the disks to install. hp will not tell me how to fix this. they want me to send it in for repair at 400$ or a new hard drive at 200$. i can install xp or vista but the drivers will not install and nothing works. ie wireless internet ethernet card. can not connect to internet. can anybody tell me how i can get my recovery disks to work?

    thanks
     
  2. Hughv

    Hughv

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    What OS?
    Are these disks that you created?
     
  3. hd1340

    hd1340 Thread Starter

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    i did not create them i ordered them from hp. the operating system is windows vista home premium 32 bit
     
  4. Hughv

    Hughv

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  5. hd1340

    hd1340 Thread Starter

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    there is a recovery partition on my hard drive. i cant delete it or access it.
    it is encrypted. i tried to wipe it but i cant. my disks are made with wim files. The restore disk asks the hard drive for the answer file on the hard drive to install windows, but the answer file is corrupt or not there. Unless i am reading it wrong, the article you sent me says windows 7 will not activate through a recovery partition. I do not have the original operating system installed on the laptop.
     
  6. Hughv

    Hughv

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    Have you tried the method in the manual?
    http://h10032.www1.hp.com/ctg/Manual/c01662115.pdf (Page 12)
    : ? Restart the computer and pressf11 while the &#8220;Press <F11> for recovery&#8221; message is displayed
    on the screen. Then select Recovery Manager.

    Recovery Manager opens.

    2. Click Advanced Options.

    3. Click System recovery, and then click Next.

    4. Follow the on-screen instructions. "
     
  7. hd1340

    hd1340 Thread Starter

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    yes it just flashes a curser. let it set for 45 minutes. nothing happened
     
  8. hd1340

    hd1340 Thread Starter

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    can any one tell me if these disks would install on a brand new hard drive NOT purchased from hp
     
  9. Triple6

    Triple6 Moderator

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    Have you talked to more then one person at HP? It seems to me they gave you a load of baloney. The purpose of the recovery disk is so that if something happens to the hard drive, for example when you get a new hard drive because your old one fails, you can reload the software from the discs.

    If all you need is the drivers, you can download those from the HP site: http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%BB

    But I'd call again and have them explain why you need something on the hard drive to use recovery discs, unless they are not full recovery discs in which case you can order a new full set from HP for a small fee.
     
  10. hd1340

    hd1340 Thread Starter

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    yes i have talked to more than one person. When the guy told me it was going to be 400$ to have the hard disk re imaged, I told him it would be cheaper to buy a new hard drive. He said he would order me one. I asked him if the disks would work and he said only if i baught the hard drive from HP. I have downloaded every driver for vista at the hp website. my wireless internet will not work the ethernet driver will not install. the 5 in 1 card reader say illegal operation and shuts down every time i try to install it. i can get a 250 gig hard drive for $40 but i dont want to waste the money if its not going to work. and thanks for all the help
     
  11. Triple6

    Triple6 Moderator

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    I've never seen a computer in the last decade and a half where you could not replace the hard drive and use the factory recovery disks. I guess this is one of the many reasons why I never would never buy an HP or ever recommend one.

    Which operating system are you trying now that the drivers fail to install on?
     
  12. hd1340

    hd1340 Thread Starter

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    vista home premium 32 bit
     
  13. Triple6

    Triple6 Moderator

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    See these posts on the HP forum, the last two are the useful ones: http://h30434.www3.hp.com/t5/Operat...ror-during-System-Recovery-Process/m-p/241588
    Try the CyberLink utility, wireless switch, and other suggestion made.


    There's also a BIOS update, several of the previous ones mention fixes ranging across the entire laptop including wireless, random crashes, and hanging with the Vista Sp1 image(?) Maybe updating to the latest BIOS will help resolve some of your issues: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=ca&lang=en&product=3740559
     
  14. hd1340

    hd1340 Thread Starter

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    i did that also
     
  15. Triple6

    Triple6 Moderator

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    You did all the steps mentioned in that thread including the CyberLink patch? And the BIOS update?

    If HP is correct then ordering another drive won't work either. Unless this drive is defective, have you tested it with the HP diagnostics?
     
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