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Laptop running unbelieveably slow

Discussion in 'Windows 10' started by wildbill2u, Sep 23, 2017.

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  1. wildbill2u

    wildbill2u Thread Starter

    Joined:
    Mar 29, 2007
    Messages:
    80
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8086 Mb
    Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
    Hard Drives: C: 930 GB (895 GB Free);
    Motherboard: Dell Inc., 0YH79Y
    Antivirus: Windows Defender, Enabled and Updated

    Several days ago my laptop started running unbelieveably slow. It takes an hour or two to get to the opening password and every app is similarly slow.

    If I try to open Task Manager, the screen goes blue and I get a message that the computer is "preparing security options" Nothing seems to complete and the screen goes back to whereever it was before I tried to open task manager.

    I wonder if this can be traced to an auto download of a Windows 10 Update.

    C:\Users\user\Downloads\Windows10Upgrade9194.exe

    I have run Malware Bytes and it found nothing.
    I did a reset by letting my battery run out, removing the battery and then holding the start key down for a minute. Not an appreciable result.

    One other thing, I opened the Fstop thingee to see the current settings. Of course I know nothing about where they should be, but I did notice a CPU setting that has a L1 cache of only 64 KB. and the L2 was around 350 KB. Oh, and the power up sequence starts with USB storage. Is that normal instead of C drive? I don't have any USB storage plugged in but I do have a wireless dongle plugged in for my wireless mouse and keyboard.

    Anyway, I hope I have given you enough info for a miracle cure. Thanks so much for the help you guys give to us computer idiots. Cheers, Wildbill2u

    Before all this started the machine was very quick.
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    That is not a Windows Update. Where did you download that from, do you remember? I hope you didn't run it.
     
  3. wildbill2u

    wildbill2u Thread Starter

    Joined:
    Mar 29, 2007
    Messages:
    80
    I have no idea where it came from. I didn't download it. I thought it was a auto update from Win 10. If it executed after download, it must have been automatic. This morning my laptop took 30 minutes to get to the entry password from "sleep"
     
  4. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    Since we have a strange file masquerading as Windows Update, and your system is behaving strangely slow; and we don't have a forensics team to decipher what the file does; I 'd say we better re-install Windows. Back up your data to a USB mem stick and boot with the Win 10 install DVD, Choose Custom install.
     
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