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Laptop runs slow, starts up slow, and freezes

Discussion in 'Windows XP' started by starburst, Jun 14, 2012.

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  1. starburst

    starburst Thread Starter

    Joined:
    Nov 14, 2004
    Messages:
    49
    I unchecked the items you recommended yesterday and everything seems to be working fine thus far. I will paste my new HijackThis log here for your perusal. Just FYI, I am going to be out of state until the middle of next week, and I won't have my laptop with me, but I am not abandoning this thread and am thrilled that I'm finally getting this taken care of! Thanks much!

    HijackThis Log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 6:31:28 PM, on 6/28/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\CrashPlan\CrashPlanService.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\WINDOWS\system32\hphmon03.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\HPHipm09.exe
    C:\Program Files\CrashPlan\CrashPlanTray.exe
    C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe
    C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    C:\Program Files\3M\PSNLite\PsnLite.exe
    C:\PROGRA~1\3M\PSNLite\PSNGive.exe
    C:\PROGRA~1\MI1933~1\OFFICE11\WINWORD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtblfs.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070601
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070601
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe"
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=480&nc_referer=&age=1&hiscore=&sp=0&questionSet=&r=9864711&width=640&height=560&quality=high"
    O4 - Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe
    O4 - Global Startup: LUMIX Simple Viewer.lnk = ?
    O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll
    O9 - Extra button: Add to Wish List - {76c5fb99-dd0a-4186-9e75-65d1bf3da283} - C:\Program Files\Amazon\Add to Wish List IE Extension\run.htm
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by138fd.bay138.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182279960281
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofiler/DellSystemLite.CAB
    O16 - DPF: {C8E7CBFB-9F2E-42C7-B4CB-D4B7FC89A363} (Gather Photo Uploader Control) - http://www.gather.com/imageuploader/GatherUploader5.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/install/3DVIA_player_installer.exe
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} -
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

    --
    End of file - 15715 bytes
     
  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    Go to Start - Run - SERVICES.MSC - OK.

    Expand the services window so you can see the list clearly.

    Double-click these service entries, one at a time, to open their properties window:

    Adobe Version Cue CS4

    Adobe Flash Player Update Service

    Ati HotKey Poller

    FLEXnet Licensing Service

    Google Software Updater

    InstallDriver Table Manager

    Java Quick Starter

    SupportSoft Sprocket Service


    If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

    If "Startup Type" is already set on Manual, close the properties window for that entry.

    Examine the rest of the services list.

    If "Startup Type" in any of them is set on Disabled, change it to Manual, then click Apply - OK.

    After you're all done, close the services window and then restart the computer.

    -------------------------------------------------------

    Have a safe trip. (y)

    -------------------------------------------------------
     
  3. starburst

    starburst Thread Starter

    Joined:
    Nov 14, 2004
    Messages:
    49
    Hi flavallee, I'm back! I followed the instructions above. Most were already set on Manual, but I did have to change Ati HotKey Poller, Java QuickStarter, and SupportSoft Sprocket Service from Automatic to Manual. Likewise, I had a handful of programs in the general list that needed to be changed from Disabled to Manual, although most of them were for things I don't use like networks.

    I uploaded photos from my trip onto Facebook a couple days ago, and photo loading is still extremely slow and froze three times, causing me to have to restart. (I do realize we're not done and I don't have RAM in it yet though. I have it here and it should be installed sometime next week.)

    I'm glad to be getting rid of all the buildup on my laptop. I use it all the time! Thanks again for your help. :)
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    I don't use Facebook or any of the other social networking sites, so I can't comment on any issues with them.

    The photos that you're uploading may be too large a file size and taking longer to upload and bogging down your computer.

    Hopefully, maxing out the RAM will put some speed and "snappiness" in that computer.

    ------------------------------------------------------------
     
  5. starburst

    starburst Thread Starter

    Joined:
    Nov 14, 2004
    Messages:
    49
    Just FYI, my landlord has not been by yet, and I don't want to push him to come special since he lives in another town, and he's putting the RAM in out of the goodness of his heart. I do have a friend that might be able to do it in the next couple weeks.

    Are there other suggestions you think I should try while I'm waiting on RAM? Or do you think the RAM is likely to clear everything up? Thanks.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    Let's wait until you get the extra RAM installed, then we'll go from there.

    --------------------------------------------------------
     
  7. EvaWils

    EvaWils

    Joined:
    Jul 20, 2012
    Messages:
    1
    I do not know what to do. My laptop runs slow down loads slow. My plug ins are not working. I just need a lot of help with this laptop.
    Now on my other p/c i will have to down load this info so u can help me with that one also.
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    You need to start your own thread and explain your issues in detail.

    We cannot help 2 people with 2 different computers in the SAME thread because it's too confusing and too difficult.

    -------------------------------------------------------------
     
  9. starburst

    starburst Thread Starter

    Joined:
    Nov 14, 2004
    Messages:
    49
    Hi flavallee,

    I've got the RAM in my computer now, and have been using it for the past couple days. Surprisingly, it has not helped much if at all. I've heard lots of good things from folks who have put extra RAM into their computers, so I was a little perplexed. My computer does not seem to be running any faster. What do you suppose the next step should be? Thanks for your patience and all the help!
     
  10. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    Right-click MY COMPUTER, then click Properties.

    Advise what's listed in the

    Computer:

    section at the bottom of the "General" tab - exactly as you see it there.

    ---------------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste the entire log here.

    ---------------------------------------------------------
     
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    You will not see a big increase in speed in your computer after going from 1 GB to 2 GB of RAM, but what you will see is an improvement in speed and performance in your memory-hungry programs.

    Adding more RAM is one of the most cost-effective boost that you can give to a computer.

    ----------------------------------------------------------
     
  12. starburst

    starburst Thread Starter

    Joined:
    Nov 14, 2004
    Messages:
    49
    Thanks for the advice about RAM; it helps to know how to look at it. I do not have a "Computer" section on my General tab, but here is the info it contains within near the bottom:

    Dell Inspiron I6400
    Intel(R)Core(TM)2 CPU
    T5600 @ 1.83GHz
    1.83 GHz, 2.00 GB of RAM
    Physical Address Extension

    Here is my latest HiJack This log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:51:38 AM, on 8/3/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\CrashPlan\CrashPlanService.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\WINDOWS\system32\hphmon03.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
    C:\WINDOWS\system32\HPHipm09.exe
    C:\program files\real\realplayer\update\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\CrashPlan\CrashPlanTray.exe
    C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe
    C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\3M\PSNLite\PsnLite.exe
    C:\PROGRA~1\3M\PSNLite\PSNGive.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtblfs.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070601
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070601
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe"
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=480&nc_referer=&age=1&hiscore=&sp=0&questionSet=&r=9864711&width=640&height=560&quality=high"
    O4 - Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe
    O4 - Global Startup: LUMIX Simple Viewer.lnk = ?
    O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll
    O9 - Extra button: Add to Wish List - {76c5fb99-dd0a-4186-9e75-65d1bf3da283} - C:\Program Files\Amazon\Add to Wish List IE Extension\run.htm
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by138fd.bay138.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182279960281
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://sophiekincaid.spaces.live.com/PhotoUpload/MsnPUpld.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofiler/DellSystemLite.CAB
    O16 - DPF: {C8E7CBFB-9F2E-42C7-B4CB-D4B7FC89A363} (Gather Photo Uploader Control) - http://www.gather.com/imageuploader/GatherUploader5.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/install/3DVIA_player_installer.exe
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} -
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

    --
    End of file - 15911 bytes


    Thank you!!
     
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    This confirms the processor is running at its full rated speed of 1.83 GHz and that all 2.00 GB of RAM is recognized and being used. (y)

    ------------------------------------------------

    There's still a lot running at startup, so that's contributing to the slowness.

    What external devices do you connect to and use with that laptop?

    ------------------------------------------------
     
  14. starburst

    starburst Thread Starter

    Joined:
    Nov 14, 2004
    Messages:
    49
    Hi flavallee,

    Sorry for the MIA, was out of town again for a week. The external devices I connect to are my printer, my mouse, occasional flash drives (but not regularly), and my external hard drive. Thanks!
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,637
    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    ------------------------------------------------------------
     
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