Laptop says Windows hasn't been acivated.....

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heinz86

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Oct 14, 2018
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Hi guys.
My Dell laptop (using Windows 10 software) started playing up today and wouldn't turn on without saying it was diagnosing (this is after updating before it switched off the last time) and going to an Automatic Repair Screen. So I clicked Auto Repair but than my laptop said it couldn't do this. The 2 options it gave were shut Down to turn off or Advanced Options.
I chose Advanced Options which allowed me to troubleshoot and gave me the options of resetting my computer and keeping all my files but deleting my apps. I thought this was the best option so chose it.
Long story short, now my laptop is back up and running, I tried opening Word but a pop-up window told me that there was an Error preventing it from working correctly. Repair Now? I clicked on this option and it told me that Windows had not been activated and that I needed to do this before setting (or re-setting up) up Office.
But when I went into my Settings and chose Update and Security and then Activation i told me that Window is activated with a digital licence linked to this MS account.

I'm not very tech savvy at all and I probably have't given you enough detail but ANY help you could give would be so greatly appreciated! Thanks in advance
 

heinz86

Thread Starter
Joined
Oct 14, 2018
Messages
3
I thought that but there's no option to enter it in (even though I'm not sure where I would find it as I've checked my emails already), it seems more like a statement, if you get me. But thank you, I will continue on this path and see if I can find the activation key from when I bought the laptop.
 
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