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laptop screen and HDMI not working

Discussion in 'Hardware' started by kronolynx, Mar 8, 2013.

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  1. kronolynx

    kronolynx Thread Starter

    Joined:
    Mar 8, 2013
    Messages:
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    Hi
    i have an acer aspire 5738zg with radeon hd5400 series, 6 gigas of ram, windows 7.
    today when i turned on my laptop everything was working as usual then all of a sudden after a few minutes
    the whole screen got covered in some zigzag lines yellow then pink and after that the screen went black.

    i forced shutdown my laptop , tried to restart but the screen wouldn't turn on.
    i tried unplugging the laptop , removing the battery and pressing the turn on button for 30 seconds. also tried removing 1 stick of ram then the other but it didn't work.

    then i tried to plug my laptop to an external screen via hdmi. but it didn't work either, i know the laptop is on i can hear the sound and the hard drive light works.

    what could be the problem ?
    i don't understand why the hdmi is not working either, yesterday i plugged my laptop to the tv to watch anime and was just fine.

    any help would be appreciated

    thanks
     
  2. Oddba11

    Oddba11

    Joined:
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    Messages:
    7,099
    First Name:
    Jim
    Based on the description of the failure, it sounds like the video chipset has failed.
     
  3. choyt2010

    choyt2010

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    Mar 7, 2013
    Messages:
    39
    Which since the video on your laptop is part of your laptops motherboard...the motherboard needs to be replaced. Sorry man.
     
  4. kronolynx

    kronolynx Thread Starter

    Joined:
    Mar 8, 2013
    Messages:
    2
    thanks, yes i read and the problem seems to be the solder balls under the GPU have either cracked or have become detached from the solder pads on the motherboard, i read that i need to get the GPU reballed but it seems kinda expensive 100 - 130 euros , i don't think it's worth it, i will try to be patient and save money till i can get a new laptop.
    thanks again for the help
     
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