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Laptop Screen Randomly Turns Off!

Discussion in 'Hardware' started by tawsa, Jul 4, 2018.

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  1. tawsa

    tawsa Thread Starter

    Joined:
    Jul 4, 2018
    Messages:
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    I own an Alienware 13 R3; just got it today.

    For some reason, the screen keeps turning off when a notification pops up, or when I click on links on youtube, twitch or google. (other sites as well, but I don't think it's important)
    I have disabled a 'Tobii' software thinking it was the main issue, but even though it helped the problem is persisting.
    The screen is perfectly fine when I'm not using it, but after a few minutes of interacting with the interface the screen cuts off.
    I find it strange because the keyboard, sound, trackpad... it all works; I tested it by opening a word document, waiting til the screen cut out and typed random stuff; after rebooting the system it was all there.
    I have no idea how to fix it and I really don't want to wait 2 weeks for Dell to fix it. Can't seem to find anything online either to help...

    Please Help!
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,922
    First Name:
    Rob
    You can try factory resetting it to see if it's an update, driver, or program causing the issue. Otherwise yes you will need to give it back to Dell for repair unless you want to wait weeks for parts from some other supplier so that you can fix it yourself and void your warranty. If nothing else you should call them and they may know of a fix they can walk you through or do remotely. Since it's brand new they may just exchange it without a long wait.
     
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