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Solved Laptop shutting down after removing HDMI cable

Discussion in 'Windows 10' started by GinnyP, Sep 10, 2018.

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  1. GinnyP

    GinnyP Thread Starter

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    Hello!

    Since yesterday whenever I remove the HDMI cable, my laptop shuts down. So, I unplug the cable, the computer stays on for about another second, then shuts down completely. As if I just cut the power.

    I didn't have the problem a few weeks ago, but haven't removed the cable since, so I don't know when the problem started to appear because it became an issue only yesterday.

    Thanks for any answers!

    SysInfo:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 8
    RAM: 16270 Mb
    Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
    Hard Drives: C: 237 GB (43 GB Free);
    Motherboard: HP, 838F
    Antivirus: Bitdefender Antivirus Free Antimalware, Enabled and Updated
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Why are you removing the HDMI cable without powering down?
     
  3. GinnyP

    GinnyP Thread Starter

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    Why would I do that? I've never done that before. I'd have to restart my laptop several times a day, just because I wanted to remove a HDMI cable. That seems like unnecessarily much work. Of course, now it forces me to do that anyway. Which is a huge issue.

    To answer the question more specifically - though I fail to see how that will help - all my programs close when my laptop shuts down. I don't want that to happen because when I unplug a HDMI cable I want my programs to continue running.
     
    Last edited: Sep 10, 2018
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What different devices are you plugging and unplugging to that you do this several time a day?

    Also what new software or updates have you installed just before this started?
     
  5. GinnyP

    GinnyP Thread Starter

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    Different TV screens and/or projectors mainly. I don't need several of them every day, but sometimes it happens, especially with business presentations.

    I updated some drivers last week, and used a new graphics tablet which I uninstalled to see if it solves the problem or not. It didn't. Some time before that I used a browser extension to translate specific words on websites, which was new. I also played a short game that was installed on a flash drive. I don't remember any kind of new software besides that.
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What drivers did you update and why?

    Is your system really shutting down or has it gone to sleep, hibernation or even suspend?
     
  7. GinnyP

    GinnyP Thread Starter

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    A program I used didn't work anymore, so I updated the drivers for my graphic cards, which fixed the problem. I then noticed that some other drivers weren't up to date too, so I did these next. I'm not quite sure what all of them were, but I think on of it was for my mouse, others were various system devices.

    And yes, it shuts down completely. When I turn it on again, I've been logged out and all my programs have been forcefully closed.
     
  8. DaveA

    DaveA Trusted Advisor Spam Fighter

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    I would say that the graphic card update may have caused this.
    You might double check the OEM for the latest driver.

    Are you using some third party program to check for these drivers?
     
  9. GinnyP

    GinnyP Thread Starter

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    Yes, but I only download them from the device manager. Still, I checked online to see if there was a newer update available. There was. I installed that. (I'm not sure what OEM means, but I thought it meant Intel's website, so I looked there.)

    All said, it fixed the problem. Thanks a lot!
    The solution wasn't that hard too. Sorry if I wasted your time. Thanks again!
     
  10. RT

    RT

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    Just an FYI Ginny, OEM = Original Equipment Manufacturer.
    Glad your problem is solved!
     
  11. DaveA

    DaveA Trusted Advisor Spam Fighter

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    You did not waste my time, this is what we are here for.
    Good to see that you got things working again.
     
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