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Laptop sound gets increasingly distorted, then stops altogether.

Discussion in 'Hardware' started by bahweep, Jan 2, 2015.

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  1. bahweep

    bahweep Thread Starter

    Jan 2, 2015
    For Christmas, I got a Dell Inspiron 3541 laptop with Windows 8.1. Yesterday while watching a Youtube video I noticed the sound was distorted and crackly, so I tried other videos to make sure it wasn't just that video, and other videos also produced distorted and crackly sound. Eventually, the sound became very slow-motion and laggy, and then stopped altogether. I then tried to play music through Spotify, and Spotify gave me an error message that said "There is a problem with your sound card. Spotify can't play music." There is also no sound when playing videos through VLC Media Player.

    This problem is temporarily solved by restarting the computer. Yesterday, sound was fine for a couple hours after restarting, but today that time window has gotten shorter to maybe a half hour. Right now, no Youtube videos or Spotify music will give sound, but when I play a video in VLC, there is no sound for about five seconds, but then the sound kicks in and is mostly fine but with a little distortion.
    I have went into Device Manager and checked under "Sound, video and game controllers" and tried to update drivers from there, but it says all drivers are up to date. I did notice however there are two different things listed there. There is "AMD High Definition Audio Device" and "Realtek High Definition Audio". I don't know if this has anything to do with it.

    I have done exhaustive searches and tried many things (Windows sound troubleshooter, a Dell diagnostics test, Windows updates, Dell updates) and nothing has worked. Any help would be greatly appreciated.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
    Processor Count: 4
    RAM: 7096 Mb
    Graphics Card: AMD Radeon(TM) R4 Graphics, 1024 Mb
    Hard Drives: C: Total - 943692 MB, Free - 390420 MB;
    Motherboard: Dell Inc., Inspiron 3541
    Antivirus: Panda Free Antivirus, Updated and Enabled
  2. managed

    managed Trusted Advisor Spam Fighter

    May 24, 2003
    First Name:
    Rather than trying to fix this yourself I would take it back for repair or replacement under warranty.
  3. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    If you got that laptop for Christmas less than 2 weeks ago, it didn't take you very long to load it up.

    Its 921.57 GB hard drive has 381.26 GB of free space left and is almost 60% full.

    It's my guess there's a conflict or other issue with one or more multimedia-related programs, plug-ins, codecs, etc..

  4. DaveBurnett

    DaveBurnett Account Closed

    Nov 11, 2002
    You should also check that you don't have speakers plugged into a headphone socket. The wrong impedance will soon damage the sound card.
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