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Laptop SSD crash

Discussion in 'Hardware' started by sicae, Feb 14, 2013.

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  1. sicae

    sicae Thread Starter

    Joined:
    Feb 14, 2013
    Messages:
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    I recently bought a Vizio ultrabook (mistake!), and after using it for about three weeks it died yesterday.

    I've done some diagnostic work on it and found that it's the SSD that's the issue.

    The SSD is a Toshiba 128GB (THNSNW128GMCP).

    Here's the full story:

    I was working on my pc during a lecture, when I closed the lid to let it go to sleep. After opening it back up it showed my a blank (not black) screen. The power light was on, so I waited a minute or so for something to happen, and when it didn't I turned it off by holding the power button. Then it stopped working.

    Now when I turn it on it shows the Vizio BIOS image and reboots. It does this four times, and on the fourth time it seems to force trying to load an OS. That gives me an error saying there's no bootable media.

    I am able to enter the BIOS setup from the Vizio image (but only on the fourth reboot).

    What I've tried:
    • Checked in the BIOS setup whether it can see my SSD. It can.
    • I looked for an option to remove the Vizio image by default, so I can see the BIOS checks. Can't.
    • I tried booting into Linux (SystemRescue-CD 3.3.0) on USB, and that gives me errors on checking the SSD. It starts checking at UDMA/133, which fails, then checks UDMA/100, all the way down to UDMA/33, which also fails. So basically it doesn't see the drive.
    • I opened up the laptop to see whether the SSD was still properly connected, which it was.

    I'm usually the "tech support guy" in my group of friends and colleagues, but this has me completely stumped. Normally I would at least have an idea where to begin, but I'm just baffled by this..

    Help please..?
     
  2. Abriam26

    Abriam26

    Joined:
    Jan 25, 2011
    Messages:
    267
    Use your warranty?

    I think your SSD is broken partly.
     
  3. SUEOHIO

    SUEOHIO

    Joined:
    Jan 30, 2007
    Messages:
    3,754
    First Name:
    SUE
    If its a brand new computer i would certainly either have it fixed under the warranty or maybe see if you can return it as being faulty.
     
  4. replay

    replay

    Joined:
    Aug 12, 2003
    Messages:
    5,445
    really confuses me when people buy something brand new, run into issues after a week or so then try and fix it (now if its their fault thats another story)
    most stores or online retailers have generous return policies
     
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