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Laptop stuck at startup screen?

Discussion in 'Windows 7' started by mdsdmtfcih, Feb 4, 2013.

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  1. mdsdmtfcih

    mdsdmtfcih Thread Starter

    Joined:
    Feb 4, 2013
    Messages:
    3
    When a laptop is starts, you usually would usually see something like the following:
    1) "Windows is loading files..."
    2) "Starting Windows"
    3) "Screen where you log into your computer"
    4) "Computer Desktop"

    However, what I saw when I started the computer was the following:
    1) "Windows is loading files..."
    2) "Starting Windows"
    3) "Light grey screen where I can see and move only the mouse cursor"
    and an intermittent low volume cricket noise (for lack of better words)
    4) no change from 3)

    Someone gave me a free refurbished version of ASUS U50F-RBBAG05 because it gave the above problem.
    So, despite being a noob (but not a noob noob) at fixing computers, I tried to make a clean install of Windows 7.
    However, the laptop decided that it didn't want to install the software--(clicked on install button and waited 3 hours).
    The laptop just stayed at 0% progress.

    So, I was like, "Okay, so let's TRY to restore this thing back to factory settings via Recovery Partition."
    Although I waited on the Light grey screen for about 30-60 minutes, I finally got to the screen that I needed.
    Alas, although the laptop did "start" the recovery process, it ended up the same--0% progress and did not budge

    I know that the Windows 7 installation disc was not the problem--I had 3 other installation discs (all legit).
    Since the laptop decided to not move from 0%, I figured that getting the ASUS restore disc would not help at this point--sure, the laptop would recognize it, but it wouldn't run off of it.
    I tried running the laptop via command prompt, but all I got was a blank screen. I tried everything that I could think of from my little bag of tricks, but to no avail.

    The following are the specs for the U50F-RBBAG05:
    Processor: (2.16GHz) Intel Core i3 330M
    Memory(RAM): 4GB DDR3
    Memory(RAM) Type: 204-Pin DDR3 SO-DIMM
    Graphics Coprocessor: Intel HD Graphics
    Wireless Type: 802.11bgn Wireless LAN
    Hard Drive: 500GB HDD
    rpm: 5400RPM
    Optical Drive: DVD Super Multi
    OS: Windows 7 Home Premium (64-bit)

    I don't know specifically what part of the laptop is screwed up, and I don't know what part of it to replace to solve this
    problem.
    Help...pretty please? It would be awesome if I could use the U50F.
     
  2. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    I would suggest you start by testing the hard drive, as follows:

    As your PC is not operating you will have to use another PC to make the CD.

    Open Internet Explorer and click on this: Seatools

    Save the download to your desktop.

    In Windows 7 right click the ISO file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
    For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn Install the program and start the application. Select the top left hand option to Write image file to disc and then on the next window click on the small yellow folder icon and browse to the ISO file on your desktop. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

    You will need a blank recordable CD or a re-recordable CD. You cannot use this software on a USB flash drive.

    When the CD has been burned boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into DOS. Click on Basic Tests and select the Long Test.

    A full set of instructions can be found here: Seatools instructions

    When the test completes it will show a Pass or Fail.
     
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