1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Laptop stuck at startup?

Discussion in 'All Other Software' started by mdsdmtfcih, Feb 4, 2013.

Thread Status:
Not open for further replies.
  1. mdsdmtfcih

    mdsdmtfcih Thread Starter

    Feb 4, 2013
    When a laptop is starts, you usually would usually see something like the following:
    1) "Windows is loading files..."
    2) "Starting Windows"
    3) "Screen where you log into your computer"
    4) "Computer Desktop"

    However, what I saw when I started the computer was the following:
    1) "Windows is loading files..."
    2) "Starting Windows"
    3) "Light grey screen where I can see and move only the mouse cursor"
    and an intermittent low volume cricket noise (for lack of better words)
    4) no change from 3)

    Someone gave me a free refurbished version of ASUS U50F-RBBAG05 because it gave the above problem.
    So, despite being a noob (but not a noob noob) at fixing computers, I tried to make a clean install of Windows 7.
    However, the laptop decided that it didn't want to install the software--(clicked on install button and waited 3 hours).
    The laptop just stayed at 0% progress.

    So, I was like, "Okay, so let's TRY to restore this thing back to factory settings via Recovery Partition."
    Although I waited on the Light grey screen for about 30-60 minutes, I finally got to the screen that I needed.
    Alas, although the laptop did "start" the recovery process, it ended up the same--0% progress and did not budge

    I know that the Windows 7 installation disc was not the problem--I had 3 other installation discs (all legit).
    Since the laptop decided to not move from 0%, I figured that getting the ASUS restore disc would not help at this point--sure, the laptop would recognize it, but it wouldn't run off of it.
    I tried running the laptop via command prompt, but all I got was a blank screen. I tried everything that I could think of from my little bag of tricks, but to no avail.

    The following are the specs for the U50F-RBBAG05:
    Processor: (2.16GHz) Intel Core i3 330M
    Memory(RAM): 4GB DDR3
    Memory(RAM) Type: 204-Pin DDR3 SO-DIMM
    Graphics Coprocessor: Intel HD Graphics
    Wireless Type: 802.11bgn Wireless LAN
    Hard Drive: 500GB HDD
    rpm: 5400RPM
    Optical Drive: DVD Super Multi
    OS: Windows 7 Home Premium (64-bit)

    I don't know specifically what part of the laptop is screwed up, and I don't know what part of it to replace to solve this
    Help...pretty please? It would be awesome if I could use the U50F.
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    A "cricket noise" and Windows failing to load during startup is a good indication the hard drive may be dying.

    They don't last forever, and they tend to have a shorter life in a laptop than in a desktop.

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1088206

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice