Solved Laptop stuck in restart loop after updating Windows 10

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mmckellop

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Hello!

In March 2020, I brought an Acer Aspire 5, which runs the 64-bit version of Windows 10, to serve as my backup laptop. I used it a fair amount last year, but I had not touched it this year until a few weeks ago.

When I powered it on, it prompted me to install a long list of Windows updates, which I did. But once it finished, it could no longer detect my soundcard. I tried several recommended fixes I found online, including downloading the latest driver from Acer’s website. None of them worked, so I decided to do a full reset, removing everything, and reinstalling Windows 10 from the cloud.

However, something went wrong. Now when I power it on, it displays the Acer logo and briefly flashes a screen that reads: “Installing Windows 64% Don’t turn off your PC. This will take a while. Your PC will restart several times.” At that point, it restarts and becomes locked in an infinite loop. The only thing I can access on it is the BIOS/UEFI setting menu.

Any ideas on how to fix this?
 

DR.M

Malware Specialist
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Sep 4, 2019
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At that point, it restarts and becomes locked in an infinite loop.
You mean that again goes to the message about "Installing Windows..." etc? That means that you need to let it take its time to finish the update.
 

mmckellop

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You mean that again goes to the message about "Installing Windows..." etc? That means that you need to let it take its time to finish the update.
Hi DR.M, thank you for responding.

I let laptop go through that cycle for three hours the other day and I never advanced.
 

JohnWill

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DiskWipe is a bootable utility that will clear everything off the drive for your fresh install.
 

DR.M

Malware Specialist
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Restart the computer again and after it stays in the updating screen, press CTRL + ALT + DELETE at the same time. Let me know if Task Manager appears.
 

mmckellop

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@JohnWill Thank you for the link, much appreciated.

@DR.M No effect. The task manager does not come up and the loop continues unabated.

However, if hold down F2, I get taken to BIOS setup screen menu.
 

DR.M

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I'd simply start over from scratch.
I would try something else before suggesting the above.

If you have another computer to work and a USB drive, please do the following, to prepare a bootable media with Windows 10 in it.

1. Prepare a bootable USB drive with Windows 10

These links will guide you how to do it:

Create installation media for Windows
Download Windows 10


2. Make your computer boot from USB drive

You have to change boot order, so when the time comes, the computer will boot from the USB drive, installing Windows from scratch.

This link maybe helpful: How to Change Computer BIOS Settings


3. Repair PC

Start the computer, with the USB inserted in it. Choose Repair this PC when this option appears. Follow the instructions and check if the computer restarts normally.
 

mmckellop

Thread Starter
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Jul 25, 2021
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Thank you, @DR.M However, I ran into a problem, my laptop does not recognize the USB. It is not listed when I access its BIOS settings.
 

mmckellop

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Jul 25, 2021
Messages
6
Update to add: I also own an external DVD drive and it doesn't recognize that either.

Also, if I hold down Alt+F8, I got brought to a menu that tells me the system has an "error code: 0xc0000185" problem.
 

mmckellop

Thread Starter
Joined
Jul 25, 2021
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6
Update: So I figured out why @DR.M's solution initially didn't work was corruption in the installation media. I tried the recommended steps again, and it worked like a charm.

Thank you, @DR.M, for saving my computer!
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,200
Hi, mmckellop.

I was away the last couple of days. I'm glad your computer is now back to normal. Thanks for letting us know.

Take care. :)
 
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