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Laptop stuck on shut down

Discussion in 'Windows Vista' started by Wigi, Jul 27, 2010.

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  1. Wigi

    Wigi Thread Starter

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    Hello. Last night my norton anti virus scan screen wouldn't close down so I stupidly shut down my computer. The computer got stuck at the "logging off" screen. I have left it ther for literally hours and nothing has happened. I trried turning it off manually which works but when I turn it back on I get the screen saying "resuming windows" then it returns to the "logging off" screen. The laptop is a Dell studio 17 and is running windows vista home premium. Please, please, please help me and make it nice and easy lol.
     
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  3. etaf

    etaf Wayne Moderator

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    when you turn it on try tapping F8 as it boots up - you should then see a menu appear on the screen choose safemode
    see if that starts ok
     
  4. Wigi

    Wigi Thread Starter

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    Thanks for your reply. I saw something about this when I googled the problem but unfortunately nothing happened.
     
  5. etaf

    etaf Wayne Moderator

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    I assume it ignores you and comes up with a screen resuming windows again = correct
     
  6. etaf

    etaf Wayne Moderator

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    have you removed the battery ?
     
  7. Wigi

    Wigi Thread Starter

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    Thats correct.When I switch it on I get 1:the dell boot up screen, 2:resuming windows screen, 3:evil logging off screen. I have tried removing the battery once I have manually switched it off.
     
  8. Wigi

    Wigi Thread Starter

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    Ps yes, the F8 command is totally ignored. I have tried pressing it at each stage of boot up.
     
  9. etaf

    etaf Wayne Moderator

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    do you have the recovery CDs for the machine ?
     
  10. Wigi

    Wigi Thread Starter

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    It's fixed. Took the battery out while it was on the shut down screen rather than after I'd manually turned it off. Booted back up no probs. Thanks for the help and advice anyway.
     
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