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Solved Laptop stuck on welcome screen

Discussion in 'Windows 7' started by mattytun, Oct 29, 2016.

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  1. mattytun

    mattytun Thread Starter

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    Hi when i boot my laptop up it goes so far then sticks on the welcome screen my laptop is Dell 502x it's been stuck on the welcome screen for about 2 hours now
     
  2. mattytun

    mattytun Thread Starter

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    20161029_105817.jpg
     
  3. mattytun

    mattytun Thread Starter

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    Here is a picture of it stuck on welcome screen
     
  4. flavallee

    flavallee Trusted Advisor

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    What's the exact "service tag" number and/or "express service code" number on that Dell 502x?

    Is THIS the Dell laptop that you actually have?

    What did you do to that laptop before this issue occurred?

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  5. mattytun

    mattytun Thread Starter

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    Hi thanks its working now I just came back from shopping, and it was ok.

    Strange I just shut it down as usual as I do at nights then booted it up in the morning, and it was just hanging there stuck on the welcome screen I noticed it done it last week as well.

    Service code - 27048445057
     
  6. flavallee

    flavallee Trusted Advisor

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    Sometimes, a restart is all that's needed to resolve an issue.

    Unless there's a hardware issue, there may be something loading during startup that caused it to freeze up.
    You have THIS Dell XPS 15 L502X laptop which shipped in October 2011 in the U.K. and came with Windows 7 Home Premium SP1 64-bit.

    Depending on what your computing habits are and what programs are installed in it and how well you maintain it, it may continue to run fine or it may require a reinstall and fresh start.

    It's now about 5 years old, so there's always a risk of the hard drive failing, so hopefully you have your personal data(documents, photos, etc.) backed up to reliable external media.

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  7. mattytun

    mattytun Thread Starter

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    Hi yes its five yers old now when I purchased the laptop I also bought a WD external storage for pictures and other relevant information.
     
  8. flavallee

    flavallee Trusted Advisor

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    If your data is backed up to an external USB hard drive and you have no second backup, you should create one.
    External USB hard drives are known to fail or have its data accidentally erased or corrupted.
    I've never been a fan of external USB hard drives, so I back up my data to DVD-R's and have 2 copies.
    If your data doesn't amount to a massive number of GB's, you can create a second backup to DVD-R's.

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  9. mattytun

    mattytun Thread Starter

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    Thanks for the information ill do that..
     
  10. flavallee

    flavallee Trusted Advisor

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    You're welcome. (y)

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