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Solved Laptop suddenly says "no wi-fi connection"

Discussion in 'Networking' started by DKTaber, Sep 9, 2018.

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  1. DKTaber

    DKTaber Thread Starter

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    In the middle of doing some things on my Toshiba laptop a couple of hours ago, it suddenly lost the Internet connection. Checking the connections said that no wi-fi was available. Tried Windows 10 connection repair, and it doesn't repair. Despite that, when I look at potential connections, it shows Wi-Fi1 as having 5 bar strength. I plugged in a Belkin wi-fi adapter, which introduced "Wi-Fi2"). Wi-Fi2 (i.e., thru the Belkin adapter) connects fine. Does this mean that the ethernet adapter in my laptop has died, or what?
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    In Device Manager what is listed under Network Adapters ? If there is a wireless entry right-click it > Properties and see if it's 'working properly'.

    (The Ethernet adapter is used for a wired connection).
     
  3. DKTaber

    DKTaber Thread Starter

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    It says it is working properly. . . but it obviously isn't.
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    True but it does mean the drivers are installed so we can try other things now.

    Using the built-in wireless when you click on the wireless icon near the clock does it show wireless connections exist ?
     
  5. DKTaber

    DKTaber Thread Starter

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    It shows only an Ethernet connection symbol with a red X on it; no wireless icon at all. If I check Network connections, the only object showing is the Ethernet connection, and it indicates it's not plugged in. The instant I plug the Belkin adapter back in, I have a full (and faster that I've ever had) Internet connection. Another strange thing: There is a small red light for the wireless adapter along the right edge of the keyboard. It's red only when it detects that wireless is activated (there is a button where I can activate/deactivate wireless). It is red. . . indicating that the adapter is on. . . but it's clearly not working.
     
  6. managed

    managed Trusted Advisor Spam Fighter

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    In Device Manager (DM) what is the wireless connection called ? Also if you use the switch to turn it off does the DM wireless entry change ?

    There will be a small wireless card under the keyboard, assuming it's faulty you could replace it or you could simply continue using the Belkin adapter.
     
  7. DKTaber

    DKTaber Thread Starter

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    This continues to get stranger. When I looked at what was under Network Adapter in DM when first asked, there was an entry for an Intel adapter. I can't remember exactly what came after the word "Intel". Now, whether the wireless button is on OR off, that item is no longer there. Only the Belkin adapter and something about a PCIe Family Controller.
     
  8. managed

    managed Trusted Advisor Spam Fighter

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    It's possible the wireless card is faulty. Whatever the problem is do you want to pursue it or just use the Belkin adapter ?

    (PCIe entry is probably the Ethernet adapter).
     
  9. DKTaber

    DKTaber Thread Starter

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    The computer is relatively old, so I'm just going to continue using the Belkin adapter.
     
  10. managed

    managed Trusted Advisor Spam Fighter

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    Ok, I think that's the best thing to do, especially as it's faster too.

    (when/if you're ready please click on Mark Solved at the top of your page)
     
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