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Laptop turns off randomly

Discussion in 'Windows 10' started by Sven12345, Feb 11, 2018 at 6:13 AM.

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  1. Sven12345

    Sven12345 Thread Starter

    Joined:
    Sunday
    Messages:
    5
    Hello, I have a question.
    My laptop (Lenovo M30-70) turns off randomly once in a while, I already did a virus scan but it said there were no virusses found.
    Can you help me?

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz, Intel64 Family 6 Model 69 Stepping 1
    Processor Count: 4
    RAM: 4004 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
    Hard Drives: C: 421 GB (320 GB Free); D: 24 GB (24 GB Free);
    Motherboard: LENOVO, INVALID
    Antivirus: Windows Defender, Enabled and Updated
     
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  3. PopinArt

    PopinArt

    Joined:
    Feb 5, 2018
    Messages:
    138
    Type Event Log in the search section. Go to system events. There system errors should be listed as Fatal Error/Warning/Error. Check them and report.
     
  4. Sven12345

    Sven12345 Thread Starter

    Joined:
    Sunday
    Messages:
    5
    It says
    Source: Service Control Manager
    Event ID: 7001 and 7022
    Jobcategorie: None
    Warning

    Also,
    Source: Security-SSP
    Event ID: 8233 and 8225
    Jobcategorie: None
    Warning

    Source: DistributedCOM
    Event ID: 10016
    Jobcategorie: None
    Error

    Source: BTHUSB
    Event ID: 34
    Jobcategorie: None
    Warning

    Source: Kernel power
    Event ID: 41
    Jobcategorie: (63)
    Critical

    Source: DeviceSetupManager
    Event ID: 202, 201 and 200
    Jobcategorie: None
    Warning

    I hope you can do something with this.
     
    Last edited: Feb 12, 2018 at 10:02 AM
  5. PopinArt

    PopinArt

    Joined:
    Feb 5, 2018
    Messages:
    138
    EventId 200-202, 34, 10016, 8225 is not related to unexpected shutdown.
    You can ignore them.
    EventId 7001,7002 and 8233 are all network-related error logs.

    Windows logs event 41 when some internal change causes the system to reboot without clean shutdown.
    There should be more details associated with it like BugCheckCode etc.etc. Report them.

    Any hardware changes/driver updates made recently?
    Any overheating issues/corrupted os/software files?

    Does it turn off while running something specific or just randomly?

    Did you scan with updated antivirus?
     
  6. Sven12345

    Sven12345 Thread Starter

    Joined:
    Sunday
    Messages:
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    It turns off randomly
    Didnt make any hardware changes and no overheating that i know of.
    Bugcheckcode in Picture
     

    Attached Files:

  7. PopinArt

    PopinArt

    Joined:
    Feb 5, 2018
    Messages:
    138
    Try this

    1. Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.
    Note. Overclocking means running processor above recommended speed. Download CPU-Z to check current speed. Go to This Computer(right click) properties check cpu speed.
    1. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.
    Note.Type mdsched.exe in run and schedule a memory check on next startup. See if any errors show.
    1. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.
    2. Defaults: Reset the system back to the system defaults to see whether the issues occur when the system is running in its default configuration.
    Source:Microsoft

    Use System Restore/Recovery to do this as last option.
     
    Last edited: Feb 12, 2018 at 12:23 PM
  8. Sven12345

    Sven12345 Thread Starter

    Joined:
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    Messages:
    5
    Im going to try. Thank you!
     
  9. Sven12345

    Sven12345 Thread Starter

    Joined:
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    Messages:
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    None of these things worked, what do I do.
     
  10. PopinArt

    PopinArt

    Joined:
    Feb 5, 2018
    Messages:
    138
    Did mdsched.exe showed any error?
    Did you made recent hardware changes?
    Run a hardware diagnostics from boot menu(usually Esc/del/f12 key during power on,may differ with model check manual).See if any error shows up.

    You can try a system restore/clean install after backing up your data. Before running system restore do this-
    win key+x>Open CMD as Admin> Type sfc /scannow After it completes again open cmd as admin and type chkdsk /r

    These two will repair any error with System Image or partition C.


    Without being there with the machine I can only advise you this much.
    If none of the above works contact for a repair.


    Thanks.
     
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