Laptop Unable to Connect to the internet

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Lochness

Thread Starter
Joined
Jan 20, 2013
Messages
2
All right I have been searching on this subject for a while and I am hoping I can find help here. So far I have baffled my instructors on this subject at school and I am hoping you can get me on the right track. My laptop does not connect to the internet at all, via Ethernet or wireless but can connect wirelessly through my local network and I can see my other computers and printer. I have tried reconfiguring the DNS and reconfiguring the IP address. I also took the suggestion of removing the gateway and that didn't help. So what else am I missing? I haven't wiped the computer yet to reinstall the OS as I had done that two months prior to the computer not connecting to the internet. I have all ready checked the switch on the front of the computer and it is set to on. All my other computers have no problem connecting to the modem. The computer keeps telling me that its the modem not the computer but since it doesn't connect via the Ethernet I am sure its the computer, Help?:(

The computer in question runs Vista OS, here are my specs:


Windows IP Configuration

Host Name . . . . . . . . . . . . : DAD-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-19-7E-5B-5B-28
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2d9f:b406:7c0b:11fe%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.17.254(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 151001470
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-C4-CC-5C-00-0F-B0-D6-14-3C
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-0F-B0-D6-14-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2DBD8982-4076-463E-A2FA-8055CEB75E51}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{31870AD8-58E7-43E8-9D12-6B40DD9724F6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2DBD8982-4076-463E-A2FA-8055CEB75E51}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,917
What firewall or security suite is, or ever was, on the system?

TCP/IP stack repair options for use with Vista or 7 or 8.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
 

Lochness

Thread Starter
Joined
Jan 20, 2013
Messages
2
The firewall is the standard vista windows firewall and we down loaded Microsoft security essentials when we reloaded the OS and the laptop was able to connect for at least two months without a problem and then one day it stopped working.

Okay I inputted the commands and still no connection. :(
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,917
You said that you 'can connect wirelessly through my local network and I can see my other computers and printer" but the ipconfig /all showed no connection. If you can still connect to the network please show an ipconfig /all for that.

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top