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Laptop unable to start outside of safe mode!

Discussion in 'Windows 7' started by Brodieman, Jan 21, 2012.

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  1. Brodieman

    Brodieman Thread Starter

    Joined:
    Jun 24, 2004
    Messages:
    56
    I have an HP laptop, and here are the specs I know:

    HP G72 Notebook PC
    Intel Core i3 2.4 GHz processor
    4 GB ram
    Windows 7 Home Premium 64-bit OS

    Recently I was streaming a TV show off of sidereel.com and firefox froze. I switched to Internet explorer and began to watch again, but the computer began to make a "dinging" noise occasionally. I then ran a norton anti-virus sweep which turned up only a few cookies.

    After this, I watched lectures from my school's class that I had downloaded, and during this time, the computer froze and became unresponsive. I turned it off manually, and it has not been able to restart in normal mode since then. Every time I try to login, after I put in my password, it goes to a blue screen and says "System_Service_Exception" and then it restarts itself.

    Occasionally it doesn't even make it to the windows login, and freezes at the "HP" screen in the beginning of startup.

    Around the same time that this problem manifested itself, there may have been a new Windows 7 update that my computer was running in the background on its own.

    I think the problem may be more related to the windows update than to other issues, but I have tried going to a system restore point (coincidentally, the only point available might be a restore point created by the windows update). I have no other restore points available, but I am able to access my computer in safe mode.

    Any help on this issue would be greatly appreciated!
     
  2. Brodieman

    Brodieman Thread Starter

    Joined:
    Jun 24, 2004
    Messages:
    56
    More info:

    In safe mode, a screen recently popped up about the "unexpected shutdown" and it said there are files that help describe the problem which are as follows

    c:\windows\minidump\012112-36067-01.dmp
    c:\users\myname\appdata\local\temp\WER-69763-0.sysdata.xml

    I havent been able to do anything with this information but maybe it will help someone on here with a diagnosis of my issues.

    Once again, any help would be greatly appreciated!
     
  3. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
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