Solved Laptop very slow (RAM @80%+, CPU 100% max frequency)

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stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
Hi and thank you in advance...

My 5 year old HP Pavilion dm4 laptop has slowed down considerably. I might have a virus 'draining' the RAM. In resource monitor, I see 10 to 20 chrome.exe processes running and several svchost processes.

I am running Kaspersky Internet security, chrome browser with adblock pus extension. I have run scans with adware cleaner, malwarebytes, norton, superantispyware, and microsoft fixit without detecting a virus, although I did detect some tracking threats and removed them. I am using selective startup and only microsoft plus kaspersky processes. I am not sure if this is related, but my laptop speakers are not working(option to use has disappeared), just the headphones are working.

Below are my system specs and memory screenshot.

Thank you for any suggestions on what to try next!

upload_2016-10-27_16-44-0.png

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3893 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 929354 MB, Free - 594043 MB; D: Total - 24210 MB, Free - 3503 MB;
Motherboard: Hewlett-Packard, 146A
Antivirus: Kaspersky Internet Security, Updated and Enabled
 

askey127

Malware Specialist
Joined
Dec 22, 2006
Messages
3,722
Hi stuckagain,
----------------------------------------------
Download and Run Temp File Cleaner (TFC.exe)
Download Temp File Cleaner and save it to your desktop.
You might want to Save any unsaved work. TFC will close ALL open programs... including your browser!
Right click the TFC icon and choose Run as administrator.
If you have a lot of junk files to remove, it could take a while, so please be patient and let it finish.
When it's done, it will report the total size of files removed. If it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
After Restart, log back in to your usual account.
You can keep TFC on your desktop and run it every week or two to clean out excessive temporary files. It does usually require a restart.

-----------------------------------------------------------
Download and Run the Farbar Scan Tool
  • Download FRST64 and save to your Desktop.
  • Double click Frst64.exe to launch it.
  • FRST64 will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • When finished scanning, 2 logs will open on your Desktop, FRST.txt and Addition.txt
    • Please post them in your next reply.
If you lose track of them, they will be saved in the same location as FRST64.exe
Feel free to use separate replies if it's more convenient.

askey127
 

stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
Thank you askey127. I completed the Temp File Cleaner. Approximately 700mb cleaned. I usually use ccCleaner.
 

askey127

Malware Specialist
Joined
Dec 22, 2006
Messages
3,722
stuckagain,
-----------------------------------------------
It's really important, if you value your PC at all, to stay away from P2P file sharing programs, like ?Torrent, Bearshare, Bittorrent, BitComet, Azureus, Frostwire, Vuze, Shareaza, Bitlord.
There are NO Safe ones.
Criminals have "planted" thousands of infections in the shared torrent files.
Most of these recent infections will compromise your Security, and some can turn your machine into a useless "doorstop".
------------------------------------------------
Remove A Program Using Control Panel
From Start, Control Panel, click on Programs and Features
Click this Entry, if it exists, choose Uninstall, and give permission to Continue:

BitTorrent

Take extra care in answering questions posed by any Uninstaller.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
--------------------------------------------------------
Run A Fix With FRST
Download attached fixlist.txt file and save it to the your downloads Folder.
NOTE. It's important that both the program FRST64.exe and Fixlist.txt be in the same location, or the fix will not work.
(Both on the downloads folder is OK, or both in the same folder elsewhere)

Run FRST64 and press the FIX button just once, and wait. DO NOT PRESS THE SCAN BUTTON.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
The tool may start automatically and complete its work after the system restart. Let the tool complete its run.
When finished, FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents in your reply.

-----------------------------------------
Check hard Drive for Errors
Open Notepad... then copy and paste the following line into Notepad:
(Notepad is in Start, Programs, Accessories)
Code:
cmd  /c  chkdsk  c:  |find  /v  "percent"  >> "%userprofile%\desktop\checkhd.txt"
Now Save the NotePad file like this:
  • Click on File from the top menu bar.
  • Select Save As, use Filename: testhd.bat and Save As Type: All Files.
  • Choose Desktop as the location
  • Click Save.
Right click on testhd.bat on your desktop and select Run As Administrator to run it. OK the UAC.
A Command Prompt box will pop up, then close after a couple minutes.
Please post the contents of the checkhd.txt file from your desktop.
If the file is very long, just copy and paste the LAST 20 or 30 lines into your reply.


So we will be looking for the FixLog file from FRST, and info from chkhd.txt .

askey127
 

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stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
Thank you again askey127. I uninstalled BitTorrent and all related settings.

I tried to upload the Fixlog.txt file from FRST but the 'uploader' said the file was empty. Is this OK or did the FRST Fix not run correctly?

Below are the lines from chkhd.txt.
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
1617 large file records processed.

0 bad file records processed.

0 EA records processed.

48 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
45078 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has checked the file system and found no problems.


951659519 KB total disk space.
347111256 KB in 289498 files.
167780 KB in 45079 indexes.
0 KB in bad sectors.
546235 KB in use by the system.
65536 KB occupied by the log file.
603834248 KB available on disk.

4096 bytes in each allocation unit.
237914879 total allocation units on disk.
150958562 allocation units available on disk.
 

stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
I ran FRST64 and selected FIX again. The Fixlog.txt file again would not upload and the message said it was empty. Hopefully this is a good sign??
 

askey127

Malware Specialist
Joined
Dec 22, 2006
Messages
3,722
Please verify where is FRST64.exe and where is Fixlist.txt <== be careful about filename spelling
If they are not both on the desktop or both in the downloads folder, you won't get any results.
Make sure they are in the same location, then double click FRST64.exe and click FIX
Might be a good idea actually, to right click FRST64.exe and choose run as administrator.


The look for a file Fixlog.txt in the same folder or on the desktop.
Rightclick Fixlog.txt and look at properties. The time should be correct and size should not be zero.

The file named Fixlist.txt is the agenda; Fixlog.txt is the result of running the agenda.
 

stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
I had both FRST64 and Fixlist in a FRST folder. I moved both to the 'downloads' folder. I right clicked FRST64 and ran as administrator. Looks like it worked! The Fixlog.txt file is attached below.

Thank you in advance!
 

Attachments

askey127

Malware Specialist
Joined
Dec 22, 2006
Messages
3,722
-------------------------------------------------------------
Download MyDefrag from here and Install it : http://filehippo.com/download_mydefrag/
After Installation, run MyDefrag in System Disk Monthly Mode on the C: drive
(Click System Disk Monthly and then check C: drive, click Run)
Wait for it. It goes through 6 Zones. It may take an hour or two, depending on how badly the HD is scrambled.
The Window will be labeled Finished at the top when it is done.
Going forward, you can run it in System Disk Daily mode, but once every week or two is sufficient.
It will finish a lot faster in the ensuing runs.

Let me know if you can tell a difference, and we can decide what's next.
 

stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
Thank you! MyDefrag ran for 17 hours and is now 'finished'

Looks like I still have 64% RAM memory used, 8% CPU and 80% CPU frequency.
I noticed 12 SVChost processes running. Could a virus/malware disguise itself as one of these svchost processes?
Also many chrome processes are running, maybe one for each tab, since I only have one chrome window open?

upload_2016-11-11_10-1-46.png
 

askey127

Malware Specialist
Joined
Dec 22, 2006
Messages
3,722
Kaspersky customers have complained about avp.exe hogging CPU time and slowing down the machine.
This has been going on since at least 2012.
If you look up avp.exe in Google you will get the idea quickly.
You can consider a different AV.
Microsoft Security Essentials is free.
My recommendation for a paid one would be ESET NOD32
If you decide to switch, be SURE to Uninstall the old one so that only one is running.

If you use Firefox a bit more and Chrome a bit less you can avoid the stacks of processes Chrome piles up.
You are correct that Chrome opens a new process for every tab.

If your HD took that long to defrag and reconstruct, it was really a mess.
That should be better at least now.

You do have too many entries in msconfig.
Msconfig should not be used to prevent startups (disabled items in task manager).
I would clear them out when you can.
You can use Winpatrol to control startups in an orderly fashion, and use almost no resources to do it.

There are no apparent infections on the machine.
 

stuckagain

Thread Starter
Joined
Oct 27, 2016
Messages
11
Thanks again! Glad to hear there does not appear to be any infections.

How do I 'clear out' msconfig instructions?
 
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