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Laptop Wifi Connection Issue

Discussion in 'Networking' started by ridz28, Mar 1, 2017.

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  1. ridz28

    ridz28 Thread Starter

    Joined:
    Mar 20, 2008
    Messages:
    15
    I have a Dell Vostro 3700 32 bit running Windows 7 Professional and recently been having intermittent issues with its wifi connectivity.
    Although the laptop's wifi scans and detects my wireless router (which is located in my downstairs room, whilst I am upstairs in my bedroom) showing signal strength as Fair, Good or Excellent at times it is unable to connect to it giving the error message "wireless was unable to connect to..."
    If I take my laptop in the same room as where the wireless router is located then it connects instantly without issue, however, when I take it upstairs that is when it has issues connecting even though the network is visible in the wireless network connection list.

    The Wireless router itself that is located downstairs works fine, as I do not have any such connectivity issues whilst in my bedroom with other devices like my phone and tablet which connect with excellent signal strength from the same room I have been having intermittent issues with my laptop.

    Connecting via Ethernet has no issues whatsoever.

    I have tried the following but to no avail.

    netsh winsock reset
    netsh int ip reset
    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns

    Below is ipconfig/all when not able to connect to the wireless router even though it appears in the available network connections list

    C:\Users\Riz>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Riz-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F0-4D-A2-85-2C-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1520 Wireless-N Half-Mini Card
    Physical Address. . . . . . . . . : 5C-AC-4C-AA-D2-B7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {C4891243-6B53-4E5A-8772-1931D62097F6}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{8775F6E9-D399-43DD-80FA-F34686230BF9}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{77DAB35C-D10F-42A9-B3B6-2241908F8299}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Below is the ipconfig/all settings for when I do manage to connect to my wireless router via the laptop's wifi.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Riz>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Riz-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F0-4D-A2-85-2C-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1520 Wireless-N Half-Mini Card
    Physical Address. . . . . . . . . : 5C-AC-4C-AA-D2-B7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::657d:8922:bf68:aa9a%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 01 March 2017 00:13:13
    Lease Expires . . . . . . . . . . : 02 March 2017 00:13:13
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 190622796
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-0B-C3-92-F0-4D-A2-85-2C-00

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Reusable ISATAP Interface {C4891243-6B53-4E5A-8772-1931D62097F6}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{8775F6E9-D399-43DD-80FA-F34686230BF9}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:51c8:4032:3ca0:2aec:3f57:fff2(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3ca0:2aec:3f57:fff2%25(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{77DAB35C-D10F-42A9-B3B6-2241908F8299}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Any help would be much appreciated.

    Thanks
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,637
    First Name:
    Terry
    Make sure you are using the latest wireless driver from Dell's web site.

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
     
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