1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Laptop Wifi Problems with Linksys Router

Discussion in 'Networking' started by Dani13, Aug 31, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Dani13

    Dani13 Thread Starter

    Joined:
    Aug 31, 2011
    Messages:
    3
    Hello,

    So, I just got internet and cable at my apartment the other day. My roommate and I got Cox Cable and my roommate had a used Linksys router to connect to the modem. I'm not sure how the Linksys was set up (I'll get that information soon), but the internet worked for her without her having to connect her laptop to the router. When I tried to use the wifi, I was never able to connect properly. It would say that I was connected to the router, but that I wasn't able to use the internet. Then I tried to connect the laptop to the Linksys router with a ethernet cable and the internet worked. Also, after I unplug the ethernet I am able to use the internet, but the connection goes out every so often. I also wanted to use my PS3 with the wifi, but at this point I doubt it will work unless I find some solution. As for specs, the Linksys is a Model # BEFW11S4 ver. 4. Oh, and now my roommate is having the same problems now.
    Thanks!

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3029 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1291 Mb
    Hard Drives: C: Total - 294924 MB, Free - 100193 MB; D: Total - 10239 MB, Free - 4528 MB;
    Motherboard: Dell Inc., 0P792H, A01, .F822SH1.CN486438B70756.
    Antivirus: Symantec Endpoint Protection, Updated: No, On-Demand Scanner: Enabled
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,611
    First Name:
    Terry
    Sometimes Vista and certain Linksys routers have not worked together, but let's see if we can find something fixable.

    Make sure you have the latest wireless driver. If it is an integrated adapter get the driver from your laptop manufacturer's web site.

    Make sure you have the latest router firmware; then reset the router to factory default settings and reconfigure it.

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.

    For when you get internet access via Wi-Fi and for when it is not working ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. Dani13

    Dani13 Thread Starter

    Joined:
    Aug 31, 2011
    Messages:
    3
    Alrighty,

    I went to the dell website and downloaded the latest wireless driver. I'm not sure if it went through correctly. I had to instal it, but I figured that it would have me restart my laptop or something like that, but maybe not.

    I'm not sure if I have the latest firmware update for the router, but I don't think I can reconfigure the router at the moment. My roommate had the router set up through her laptop and she won't be back until tomorrow. I'll try to download the firmware and reconfigure the router tomorrow.

    Also, I don't know if this can reveal something more, but I can't connect my BlackBerry to it either. It says it can't obtain an IP address.

    I guess I just wanted to show you the screen shot that you asked for and the command prompt for tonight:

    For the screen shot, we're Interfart (classy...I know) if that makes any difference.



    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Danielle>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Danielle-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hr.cox.net

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-21-5D-88-A2-88
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hr.cox.net
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-21-70-90-46-DA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4160:1229:3ae8:7860%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, September 01, 2011 8:48:28 PM
    Lease Expires . . . . . . . . . . : Friday, September 02, 2011 8:48:28 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 251666800
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-C9-AC-BB-00-21-70-90-46-DA

    DNS Servers . . . . . . . . . . . : 68.105.28.11
    68.105.29.11
    68.105.28.12
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:8a4:285:3f57:fe9a(Prefer
    red)
    Link-local IPv6 Address . . . . . : fe80::8a4:285:3f57:fe9a%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 18:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hr.cox.net
    Description . . . . . . . . . . . : isatap.hr.cox.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Danielle>
     

    Attached Files:

    • wifi.jpg
      wifi.jpg
      File size:
      69.5 KB
      Views:
      179
  4. Dani13

    Dani13 Thread Starter

    Joined:
    Aug 31, 2011
    Messages:
    3
    Also,

    I just reset the router to default settings, I assume. I've unplugged the router because I don't have the username and password for the router yet and I didn't want an unsecure network to be out there for a long time (again, I'm not even sure that matters). I was wondering if there are any recommended settings that might help to get the wifi working correctly?
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,611
    First Name:
    Terry
    Try channel 1; that other channel 6 network may be interfering.

    After a reset to factory default settings the login/password are the defaults. User manual should be available on Linksys web site. I think for Linksys the defaults are usually 'admin' and 'password.'
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1015380

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice