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Laptop will not connect to my wifi/internet

Discussion in 'Windows XP' started by dcc0801, Jun 15, 2009.

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  1. dcc0801

    dcc0801 Thread Starter

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    Help.

    My laptop will not connect to the internet. It is saying Internet Explorer cannot display the webpage. When I click Diagnose Connection Problems it states:

    Contact the company that provides you Windows XP Product Support. You can also use another computer to visit online support services on the Microsoft website: http://support.microsoft.com/winxp.

    Has anyone had this problem? Can you advise on how to correct? Thanks!
     
  2. lawson_jl

    lawson_jl

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    That's pretty vague there. Some questions you will have to answear before anyone can help.
    Is your computer connecting to your router?
    Are other comptuers connecting wirelessly to your router?
    Have you connected this computer to other wireless networks?
    Have you tring a ethernet connection is you have one?
    What is the make and model or your PC and router?
     
  3. dcc0801

    dcc0801 Thread Starter

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    Thanks for responding. The answer:
    No, I have not been able to connect to other wireless networks. However, I can connect to the internet when a cable is plugged in manually into my computer so I guess that is the ethernet cable? hahaha. So my Laptop is a Toshiba and my wiresless router is linksys.
     
  4. TerryNet

    TerryNet Moderator

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    If you can detect your wireless network please try to connect and show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  5. dcc0801

    dcc0801 Thread Starter

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    THanks! I have just turned my computer off but will try this when I get home and upload the results...so I will respond on 6/16/09 in the morning.
     
  6. TerryNet

    TerryNet Moderator

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    And yours is the last post I'm reading tonight. "See ya" in the morning. :)
     
  7. dcc0801

    dcc0801 Thread Starter

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    It's weird. I can connect to the wifi at Starbucks but can't connect at home...

    Here are the results of the above request:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Danielle Coates>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Danielle
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-A0-D1-60-0B-8F
    Ethernet adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-18-DE-A6-85-E4
     
  8. TerryNet

    TerryNet Moderator

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    That's progress! :) In post # 3 you said, "I have not been able to connect to other wireless networks."

    Exactly what happened after you detected your home network and told it to connect?

    Disable encryption on the router and try to connect that way. Also, of course, make sure you are not locking yourself out with MAC Address filtering.
     
  9. dcc0801

    dcc0801 Thread Starter

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    Speaking Greek...hahaha. How do I disable encryption. Thanks for your time and help!!
     
  10. dcc0801

    dcc0801 Thread Starter

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    Oh and how do I make sure I am not locking myself out with MAC Address Filtering?

    Again, thanks for the time and help!
     
  11. TerryNet

    TerryNet Moderator

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    RTM.

    Your router probably came with a CD that includes the manual and the manual probably exists on the manufacturer's web site. It will tell you how to login to the router, find the wireless section, and make various settings.
     
  12. dcc0801

    dcc0801 Thread Starter

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    Thanks! I will try that :)
     
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