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Laptop will not connect to T-Mobile hotspot via wifi #2

Discussion in 'Networking' started by suzthanks, Nov 27, 2011.

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  1. suzthanks

    suzthanks Thread Starter

    Joined:
    Nov 27, 2011
    Messages:
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    I found this other thread - http://forums.techguy.org/networking/1001732-solved-laptop-will-not-connect.html. I tried the options. Please keep in mind that I am a complete beginner. Half of what I read I didn't get - but I went to HP and downloaded changes to the driver as directed. I still show the timeout issues. When I am tethered to the T-Mobile hotspot I have internet. On my main computer I have Windows 2007 and no issues with connecting via wifi. I called TMobile. They said it is a driver issue. I don't want to shell out $$ for a new computer or updated driver. In beginner terms can you help me out here? Thanks.

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\my>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : my-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : T-Mobile Wireless Ethernet Adapter
    Physical Address. . . . . . . . . : 00-A0-C6-00-00-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::acc5:e66a:6eb7:2d49%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, November 27, 2011 2:33:23 PM
    Lease Expires . . . . . . . . . . : Monday, November 28, 2011 2:33:23 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking
    Controller
    Physical Address. . . . . . . . . : 00-1F-16-4D-97-E6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-23-4D-D6-D7-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{D2E2CB07-6EC1-487E-9B15-340E3920C
    D4D}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,175
    First Name:
    Terry
    I'm going to post the information again here for easier reference. We don't know any more about that adapter, so you'll have to ask for additional explanation about whatever you "didn't get." :) I'm surprised the driver from HP didn't work, as I thought they had their act together on this issue.

    The following was put together mostly by etaf with a little help from me.

    ------------------------------------------------------------------------
    Atheros AR5007EG & AR5007
    We have been seeing a lot of problems with the above adapters for about a year, mainly concerning WPA and WPA2 encryption and windows Vista.

    The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    --- Please post back here if that
    works or does not work.


    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
    Toshiba - update has worked for some PCs
    HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
    - the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Tech Support Guy Forums

    If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) A few posters here with the same issue have found that the driver from this site ATHEROS drivers for Microsoft Windows resolved the issue
    Threads are here
    Solved: Public Network - Access: Local Only (Please help!) - Tech Support Guy Forums
    Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700 - Tech Support Guy Forums
    Solved: Local connection only when connected to secured wirless - Tech Support Guy Forums
    Solved: Unidentified Network - Tech Support Guy Forums
    Unidentified Network


    I do NOT know anything about the site mentioned ATHEROS drivers for Microsoft Windows

    However, if you do decide to try the driver, Please let us know the outcome

    Direct link to the drivers are below
    You only need to click on the green download button labelled " click to download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    AR5007
    Vista 32 Bit
    Drivers for Atheros AR5007 and Windows Vista
    Although this driver has shown up in BSODs (Blue Screen Of Death) on Vista SP2 systems, usually conflicting with updated Vista OS drivers like netio.sys, tcpip.sys and other networking related drivers.

    AR5007EG
    Vista 32 Bit
    Drivers for Atheros AR5007EG and Windows Vista


    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
    ------------------------------------------------------------------------
     
  3. suzthanks

    suzthanks Thread Starter

    Joined:
    Nov 27, 2011
    Messages:
    3
    Thank you. I just googled a different search for updates to Atheros Wireless LAN Driver - as I noticed when I did the diagnostic thing at HP for updates to drivers - they had said the update date on the Atheros was 2008. Got me thinking about the previous post suggestions. They'd said the update was 2010. I did a search and found a different article that gave the link to the 2010 updated driver. I'm downloading that one now and praying this works!! Thanks for the motivation to re-read the other post slower. I'll let you know - here is the link for the 2010 update - http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-82549-1&cc=us&lc=en&dlc=en
     
  4. suzthanks

    suzthanks Thread Starter

    Joined:
    Nov 27, 2011
    Messages:
    3
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,175
    First Name:
    Terry
    You're welcome. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
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