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Laptop will not obtain IP address

Discussion in 'Networking' started by Aaarrrggghhhh!!, Sep 25, 2007.

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  1. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    7
    OK, I'm sure that somewhere in the vast stores of this forum, my question has been answered. However, all the posts I've perused haven't been helpful. I have a desktop and two laptops, running windows xp, all connected via a wireless Linksys router. Up until a week ago, everything worked fine. Suddenly one of the laptops refuses to obtain an IP address or DNS server address automatically.

    After having read other answers to this question, I formally withdraw my "beginner" status and humbly submit that I am computer illiterate.

    I have tried the http://www.tacktech.com/pub/winsockfix/WinsockFix.zip fix, tried the Microsoft automatic IP fix, tried to manually assign the IP address, tried cold boot, tried ripping my hair out. . .

    The odd thing is that in "Wireless Network Connection Status" the computer thinks it is connected. Says excellent signal strength, showing the numbers sent and received going up merrily. Just when I click "properties" there is no IP address, and of course, I cannot connect to the internet no matter how I hold my mouth.

    HELP! And, please, be very specific in your instructions, because some of us don't know how to find "gateway" without a map. . .

    Thanks!
     
  2. mvadivel

    mvadivel

    Joined:
    Sep 20, 2007
    Messages:
    6
    sir,

    If u u could go to
    Start ->Run->type Cmd there u would get c:\>ipconfig
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    First off, the WINSOCKFIX you downloaded is incorrect for XP-SP2, try the following.

    TCP/IP stack repair options for use with Windows XP with SP2.

    Start, Run, CMD to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.



    Start, Run, CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    7
    OK here it is. It is still not obtaining the IP address.


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Guy
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : skyviewtech.com

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-16-CE-33-54-92
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 0.0.0.0
    Subnet Mask . . . . . . . . . . . : 0.0.0.0
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 255.255.255.255

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : skyviewtech.com
    Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
    ter
    Physical Address. . . . . . . . . : 00-16-36-31-FD-2E
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.114
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 208.65.0.10
    208.65.0.12
    Lease Obtained. . . . . . . . . . : Wednesday, September 26, 2007 9:36:5
    1 AM
    Lease Expires . . . . . . . . . . : Thursday, September 27, 2007 9:36:51
    AM

    C:\Documents and Settings\Guy Draper>
     
  5. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    7
    When I go in and assign the IP address manually based on the numbers above, the computer says it is now connected (instead of "obtaining IP address") but I still can't get online.
     
  6. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    7
    This is the log I get when I diagnose connection problems on IE.

    Last diagnostic run time: 09/26/07 11:38:40 WinSock Diagnostic
    WinSock status

    info Error attmpting to validate the Winsock base providers: 2
    error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
    info Redirecting user to support call



    Network Adapter Diagnostic
    Network location detection

    info Using home Internet connection
    Network adapter identification

    info Network connection: Name=Local Area Connection, Device=SiS 900-Based PCI Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
    info Network connection: Name=Wireless Network Connection, Device=Broadcom 802.11g Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
    info Network connection: Name=MSN, Device=Agere Systems AC'97 Modem, MediaType=PHONE, SubMediaType=NONE
    info Both Ethernet and Wireless connections available, prompting user for selection
    action User input required: Select network connection
    info Wireless connection selected
    Network adapter status

    info Network connection status: Connected



    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity

    warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    error Could not make an HTTP connection.
    error Could not make an HTTPS connection.
    error Could not make an FTP connection.
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    All zeros for an IP address are normally due to a couple of issues.

    Duplicate IP address on network.
    Bad or incorrect drivers.
    Bad hardware.

    I'd start by reloading the drivers with the latest version from the computer manufacturer's site, also turn off ALL the machines connected to the network, reboot the router, and then try connecting again.
     
  8. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
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    Sorry-my ignorance will shine here--would that be the Broadcom network adapter driver?
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Yep, that would be the Broadcom one. :D
     
  10. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    7
    Sheesh! I did admit to being illiterate! (this is me blushing)
    Thanks for your help. I'm trying it now. Will let you know what happens.
     
  11. impi

    impi

    Joined:
    Sep 30, 2007
    Messages:
    1
    I have been plagued with this problem as well. I found the following by accident.

    I'm running the linksys router I have with 128bit WEP encryption.
    When setting up the profile on the laptop with a passphrase it will not obtain an ip address.
    When setting up the profile with the 13 digit hex key all problems appeart to be solved and the ip address is assigned without a problem
     
  12. Aaarrrggghhhh!!

    Aaarrrggghhhh!! Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    7
    Thanks, impi.

    What I can't figure out is that it was working fine, nothing changed; no new users, no new passwords, nothing. It just stopped working. It is currently at my Geek's office trying to be repaired, but if they can't figure it out, I will post again asking you how to specifically change those codes, cause I'm so illiterate, I thought a hex key was one of those little silver tool thingys.
    :confused:
     
  13. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    impi, if you do a search here, you'll notice that several of us repeatedly recommend using ONLY the HEX keys for WEP for that very reason. You are quite correct, the passphrase frequently doesn't translate to the same key for all brands of hardware, this is a pretty common issue. :)
     
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