Solved Laptop will not repair(win 10)

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Mrcobra

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Jul 16, 2000
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Asus laptop windows 10 will not repair. I have tried to reformat entire laptop but that pops up with "Undoing changes" I've tried several different things and nothing is getting me close to showing my desktop. So I figured that I better turn to the pros, so hello guys, where do I begin?

I might also add that apparently this was a windows 8.1 machine with someone upgrading to windows 10.

thank you in advance
 
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Since you were formatting the drive I assume that you don't need any of the files on the drive. If you have a valid product key you can download the latest Windows 10 from Microsoft and create a bootable USB to install Windows 10. When installing if you want a true fresh install delete all existing partitions during the process.
 

dmccoy

Darrin
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Oct 7, 2017
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4,489
Do you have anything on the system that you need to backup? If not then it might be best to perform a new clean install as shown in the following link. If you need to back anything up first let me know.

How to make a bootable DVD or USB via the media creation tool
https://www.microsoft.com/en-us/software-download/windows10

How to Clean install Windows 10 from USB
https://www.laptopmag.com/articles/clean-install-windows-10

When it asks "enter your Product Key", leave blank and continue
Windows will auto-activate from the key embedded in your system
 

Mrcobra

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896
I back tracked a little and the laptop is currently running chkdsk /f /r C: it appears to have A LOT of bad clusters.....will post back with results once this finishes.....
 

dmccoy

Darrin
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Oct 7, 2017
Messages
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If any bad clusters then more then likely need to replace hard drive?

Do the following after it runs

Click on Start menu
Type in command
Right click on Command Prompt in list and select Run as Administrator
Copy and Paste the following command into the command console
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
 

Mrcobra

Thread Starter
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Messages
896
ok here is what I just did: and the results after chkdsk /f /r C

file data verification completed.
An unspecified error occured (75736e6a726e6c2e 4fa)
Failed to transfer logged messages to the event log with status 50.

Then I went ahead and did this:

Exit

Continue

Preparing auto repair

Diagnosing your pc

Failed

Troubleshoot--Advanced options--command prompt--running bootrec /fixmbr

operation completed successfully

running bootrec /fixboot

access denied
 

Mrcobra

Thread Starter
Joined
Jul 16, 2000
Messages
896
Since you were formatting the drive I assume that you don't need any of the files on the drive. If you have a valid product key you can download the latest Windows 10 from Microsoft and create a bootable USB to install Windows 10. When installing if you want a true fresh install delete all existing partitions during the process.
Unfortunately this is a friends laptop and she told me that she purchased it from HHGregg as a floor model, the nshe had a friend update it to windows 10 from windows 8.1. There is no windows serial # on the bottom of the laptop
 

Mrcobra

Thread Starter
Joined
Jul 16, 2000
Messages
896
Do you have anything on the system that you need to backup? If not then it might be best to perform a new clean install as shown in the following link. If you need to back anything up first let me know.

How to make a bootable DVD or USB via the media creation tool
https://www.microsoft.com/en-us/software-download/windows10

How to Clean install Windows 10 from USB
https://www.laptopmag.com/articles/clean-install-windows-10

When it asks "enter your Product Key", leave blank and continue
Windows will auto-activate from the key embedded in your system

No there is nothing on her that my friend needs to backup. As mentioned above, when she first got this laptop it had windows 8.1 on it I believe she said.
 

Mrcobra

Thread Starter
Joined
Jul 16, 2000
Messages
896
If any bad clusters then more then likely need to replace hard drive?

Do the following after it runs

Click on Start menu
Type in command
Right click on Command Prompt in list and select Run as Administrator
Copy and Paste the following command into the command console
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
Did not boot so I can not do this.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please follow these steps from Command line, however you are accessing it. You may have a bad hard drive. You can take a picture and upload if you cannot upload the file.

Copy and Paste the following commands into the command console
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-
Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt"

Then enter or copy and paste this command to open the file in notepad
Start notepad "%USERPROFILE%\Desktop\ChkdskLog.txt"
 
Last edited:

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Download USB Seatools Boot file to your Desktop

Uncompress the .zip file
Open the USBbootSetup-SeaToolsBootable folder
Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe file
Follow the steps to create a Bootable USB

Boot from the Seatools USB and Run the program
Once it starts it will scan for all drives connected to your computer.
Select drive you want to test.
Select Short Test and if it passes then
Select the Long Generic Test under the Basic Tests menu
When the test is complete you will see the result under Test Status
The test will indicate either Pass or Fail.
Provide the Results in your reply.
 

Mrcobra

Thread Starter
Joined
Jul 16, 2000
Messages
896
Please follow these steps from Command line, however you are accessing it. You may have a bad hard drive. You can take a picture and upload if you cannot upload the file.

Copy and Paste the following commands into the command console
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-
Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt"

Then enter or copy and paste this command to open the file in notepad
Start notepad "%USERPROFILE%\Desktop\ChkdskLog.txt"
I can't get to the desktop
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
But you can get to command prompt correct? If so then you should be able to enter the commands
 

Mrcobra

Thread Starter
Joined
Jul 16, 2000
Messages
896
Download USB Seatools Boot file to your Desktop

Uncompress the .zip file
Open the USBbootSetup-SeaToolsBootable folder
Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe file
Follow the steps to create a Bootable USB

Boot from the Seatools USB and Run the program
Once it starts it will scan for all drives connected to your computer.
Select drive you want to test.
Select Short Test and if it passes then
Select the Long Generic Test under the Basic Tests menu
When the test is complete you will see the result under Test Status
The test will indicate either Pass or Fail.
Provide the Results in your reply.

Currently doing this
 
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