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Laptop with slow internet

Discussion in 'Networking' started by 83rn15, Nov 7, 2019.

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  1. 83rn15

    83rn15 Thread Starter

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    Hello Team,

    I have a network problem at home, I currently have 100 Mbps with a modem and a router attached to it which i ordered from my ISP because my internet didnt get to all my rooms, but there is a specific machine that always runs slow while connected to my local home wifi. I thought it was my internet speed at home but other devices display proper speeds. I had a technician visit my home and said that is my laptop that causes slow internet at my home, idk what to do is that even posible? What do you recommend? what can be causing this?

    Regards,

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home Single Language, 64 bit
    Processor: Intel(R) Pentium(R) CPU 3825U @ 1.90GHz, Intel64 Family 6 Model 61 Stepping 4
    Processor Count: 4
    RAM: 4011 Mb
    Graphics Card: Intel(R) HD Graphics, 1024 Mb
    Hard Drives: C: 910 GB (290 GB Free); D: 20 GB (2 GB Free);
    Motherboard: HP, 80C1
    Antivirus: Windows Defender, Enabled and Updated
     
    Last edited: Nov 7, 2019
  2. seikhmusab

    seikhmusab

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    Well, If your laptop is having problem then what you need to do is, open your task manager, check the network tab. If there is something using you bandwidth, then disable or stop that app. Then check the internet speed.
     
  3. TerryNet

    TerryNet Moderator

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    What wireless adapter? Is the latest correct Windows 10 wireless driver from HP's web site installed?

    What download/upload speeds are you getting with this PC? What speeds are you getting with other similar wireless devices? What utility do you use to measure those speeds?
     
  4. flavallee

    flavallee Trusted Advisor

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    What is the exact model number(M/N) and product number(P/N) and serial number(S/N) on your HP laptop?

    Once it is correctly identified, it should be easier to help you.

    ----------------------------------------------------------------
     
  5. Couriant

    Couriant Trusted Advisor

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    The only time that I have seen a device slow down the whole network is because one wireless device was using the oldest wireless technology (.b wireless). Because it was the 'weakest link' it made all other wireless devices slow down to its level.

    Since it seems that the issue would be with your computer as others seem to be unaffected. Wireless interference can be the reason. Let's get that information that Frank as asked for.

    If you cannot find any of the information, you can get the serial number from your computer by going to Command Prompt and type wmic bios get serialnumber and press enter. This will display the serial number of your machine.
     
  6. flavallee

    flavallee Trusted Advisor

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    The thread starter hasn't replied back in 5 days, so any further comments and advice from us may be a waste of time.

    --------------------------------------------------------------
     
  7. 83rn15

    83rn15 Thread Starter

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    Excuse me I had not been able to connect due to work but here is the information I was able to gather for you guys, Thanks alot for your time and support.

    Serial: CND6482CLF
    Product: K8P06LA#ABM
    Model: 15-ac104la
     

    Attached Files:

  8. flavallee

    flavallee Trusted Advisor

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    According to that serial number, you have a HP 250 G5 Notebook PC.
    It has 10/100/1000 Mbps ethernet.
    It has 802.11b/g/n or dual band 802.11ac wireless.

    According to that product number and model number, you have a HP 15-ac104la Notebook PC.
    It has 10/100 Mbps base-T ethernet.
    It has 802.11b/g/n wireless.

    Which one of these HP notebooks do you actually have?
    Based on the processor description in your TSGSIU log, you appear to have the second one.

    ---------------------------------------------------------------
     
    Last edited: Nov 16, 2019
  9. 83rn15

    83rn15 Thread Starter

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    I have the HP 15-ac104la Notebook PC.
     
  10. flavallee

    flavallee Trusted Advisor

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    Go into the Device Manager, then expand the Network Adapters heading.
    What's the exact name of the wireless device listed there?

    Double-click the wireless device to open its properties window, then click the "Driver" tab.
    What's the exact version number of the driver listed there?

    ----------------------------------------------------------------
     
  11. Couriant

    Couriant Trusted Advisor

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    I suspect that the wireless may be set to .b, but I am not too sure how we can confirm that..
     
  12. 83rn15

    83rn15 Thread Starter

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    This is what is listed:

    Ive tried updating the first two in the list and it says they are up to date :S
    The version listed under the second item on the list is 2023.66.1104.2017
     

    Attached Files:

  13. TerryNet

    TerryNet Moderator

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    How did you come to suspect that, James? All we know about the "runs slow" is that the internet access is less than the expected 100 Mbps.

    Depending on how much may be hidden in Windows 10: Device Manager - Network Adapters - right click on the wireless - Properties - Advanced tab - look for the Value assigned to the 'Wireless Mode' Property.
     
  14. Couriant

    Couriant Trusted Advisor

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    @83rn15 can you confirm this request?
    @TerryNet maybe I was a little presumptuous because of this statement:

    " I had a technician visit my home and said that is my laptop that causes slow internet at my home " I have had a scenario that had the similar issue i mentioned in my first post :)
     
  15. TerryNet

    TerryNet Moderator

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    Thanks, James. Now I understand the source of your suspicion. :)
     
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