Laptop with WIndows 7 Won't Connect to Internet......

[chloedancer42]

Hi! I'm new to the forums here. For any advice anyone has, thank you in advance!!
Okay, here's what's going on. I purchased a refurbished PC laptop that runs on Windows 7 a short time ago. For awhile I had just been a Mac user. I decided to get the PC because I like playing the Sims games, and, as they didn't seem to work on my Mac anymore, I decided to get a PC mainly to play the game on. N ow, I do have a little spot on the laptop that tells we that the wifi receiver in the computer is turned on. I get a list of available networks to connect to. (I have a network that I use already for my Mac and that's the one I try to connect to for the PC). I'll get something that shows the computer is connected to the network but apparently it's not connected to the internet. I'm at a loss here.
P.S> I'm really sorry but I was unable to download the free SysInfo Utility as the computer I'm currently on is not the computer I'm having the issue with).

 

[TerryNet]

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
(In Windows 10 you may have to use some other procedure to get a Command Prompt window.)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

[Press ENTER after the command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

 

[chloedancer42]

THank you! I've resolved the problem and now have an internet connection on the laptop!!

 

[TerryNet]

You're welcome, but my request for information did not help resolve the issue.